L&D Programme Coordinator

About The Role

We’re excited to offer a fantastic opportunity to join our Talent \& Capability team at a pivotal time. As we continue to grow our impact as a centre of excellence for professional skills and capability development, this role will play a key part in bringing our programmes to life.

As an L\&D Programme Coordinator, you’ll be at the heart of delivering engaging learning experiences across onboarding, early careers, leadership and talent development. This is a varied and hands-on role, offering exposure to all aspects of learning programme delivery, from coordination and stakeholder engagement through to facilitation and continuous improvement.

You’ll have the opportunity to build your skills across programme delivery, facilitation, recruitment activity and supplier management, making this an ideal role for someone looking to grow a career in Learning \& Development.

The team have an ambitious strategy which will ensure employees at MO have the right knowledge, skills, behaviours, and experience to successfully deliver our business transformation strategy. It is an exciting time to join us and to be part of this journey!

Responsibilities:

Programme Delivery \& Coordination * Coordinate end-to-end delivery of learning programmes including onboarding, early careers and leadership initiatives * Organise and schedule sessions, managing logistics to ensure a seamless learner experience * Support and, over time, facilitate elements of sessions such as inductions and early careers activity

Early Careers \& Talent Support * Support the delivery of early careers programmes (e.g. placements \& apprenticeships), including assessment events, recruitment coordination and onboarding * Help create a positive and engaging experience for candidates and new joiners * Support the effective implementation and ongoing use of our talent \& succession planning platform and alignment to wider solutions

Stakeholder \& Supplier Management * Work closely with internal stakeholders and external providers to ensure high-quality delivery aligned to MO standards * Coordinate with suppliers, ensuring delivery meets agreed expectations and timelines

Programme Support \& Experience * Provide in-session support to facilitators and learners, troubleshooting where needed * Maintain and update learning materials and resources * Support the promotion and engagement of L\&D opportunities across the organisation

About You

• You’re passionate about learning and development and excited by the opportunity to be part of a team shaping how people grow and develop across the organisation
• You’re an enthusiastic and proactive team player who enjoys working with a wide range of people and creating a positive, engaging learning experience
• You’re confident building relationships and communicating with stakeholders at all levels, including colleagues, new joiners, and external partners
• You’re organised and detail-oriented, with the ability to manage multiple activities, priorities and deadlines effectively
• You’re comfortable working in a fast-paced environment, using your initiative and adapting to changing priorities
• You’re curious and keen to learn, with an interest in developing your skills in areas such as facilitation, programme delivery, early careers and learning technologies
• You’re confident using technology and systems, and open to exploring new tools that enhance the learning experience
• You value collaboration and are comfortable sharing ideas and contributing to continuous improvement
• You are passionate about equity, diversity and inclusion and role model MO’s approach to creating an inclusive environment

Minimum Criteria * Experience in learning and development, HR, early careers, events, or a coordination/administrative role * Strong organisational and time management skills, with the ability to manage multiple priorities * Excellent attention to detail and accuracy when managing information, data and materials * Strong communication and interpersonal skills * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) * Experience using systems or platforms (e.g. LMS/LXP, HR systems or similar) is advantageous * A genuine interest in delivering a high-quality learner and candidate experience

About The Company

We’re the company behind the Motability Scheme. We exist to deliver smart, sustainable solutions that improve our customers’ mobility in a fast-changing world. We’re the UK’s largest car leasing company and we help over 800,000 people get on the road.

We employ over 1800 people, across London, Bristol, Edinburgh, and Coalville. We know our people are key to our success, so we aim to create an environment that allows our employees to flourish. We look for highly motivated people with a combination of commercial sense and real enthusiasm to meet our customers' needs.

What we do

We lease a wide range of tailored mobility solutions to people who receive of one of the Government’s qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.

At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.

The Scheme has been providing affordable, all-inclusive motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10.

How we work

We work in a hybrid way. That means remotely for up to two days each week and in our great office spaces the rest of the time. This gives us a good work/life balance and lets us collaborate and deliver for our customers. Visit our website to find out more.

We do our best to accommodate part-time and flexible working requests, where possible, to build on our culture of trust, empowerment, and flexibility.

Our beliefs and values

We believe in building a diverse workforce, where our people are empowered to attend work as their true selves. We encourage people from all backgrounds to apply.

We want to sustain a nurturing culture. And our people to be rewarded equally, regardless of race, national or ethnic origin, sexual orientation, age, disability, or gender.

Our values are at the heart of everything we do:

• We find solutions
• We drive change
• We care

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include;

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.