Café Manager

Black Cottage is a growing, vibrant café in Auckland, committed to offering high-quality, fresh, creative cuisine in a warm and friendly setting. We source local ingredients and pride ourselves on customer experience and excellence in food.

Key Responsibilities

• Organize and control the operations of the café (staff, customer service, finances, supply chain)
• Plan menus in consultation with chefs, coordinate specials, ensure consistency and quality
• Manage purchasing, inventory, and pricing to meet budgetary goals and margin targets
• Recruit, train, supervise, and performance-manage staff (kitchen, baristas, front-of house)
• Monitor staff rosters, labor costs, and productivity
• Ensure café complies with all health, safety, licensing and food hygiene regulations
• Handle customer issues, ensure high levels of service and customer satisfaction
• Maintain financial records, analyze sales performance, prepare reports and forecasts
• Promote marketing activities, social media engagement, events, and community partnerships

Requirements / Qualifications

• A relevant qualification of level 5 — or at least 2 years’ relevant experience in a similar role
• Excellent communication, interpersonal and customer service skills
• Ability to multitask, think strategically, and make decisions under pressure
• Familiarity with food safety, licensing, health regulations
• Opportunities to shape café growth, lead initiatives, and advance your career
• Professional development, mentoring, and staff discounts

Drug Test and a clean criminal history is essential.

Applicants for this position should have a residence visa or a valid work visa.If you're a right match, apply now

Pay: $29.00 – $34.00 per hour

Work Location: In person