BAND 2 - Service Delivery Manager/Government Agent

Posting Title BAND 2 - Service Delivery Manager/Government Agent Position Classification Band 2 Union N/A Work Options On-Site Location Port Hardy, BC V0N 2P0 CA (Primary)

Salary Range $78,400.17 - $110,800.21 annually Close Date 6/12/2026 Job Type Regular Full Time Temporary End Date Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Service BC/In- person Services Job Summary The Team

You will be part of a dedicated team committed to delivering accessible, high-quality services to the people of British Columbia.

The Service BC office in Port Hardy includes two Customer Service Representatives and one Senior Customer Service Representative Supervisor, while the Powell River office includes four Customer Service Representatives and one Senior Customer Service Representative Supervisor.

Collaboration, continuous learning, and diverse perspectives are essential to achieving our goals. In this role, you will partner with leaders and stakeholders to ensure our service centres effectively meet the needs of the communities we serve.

The Role

The Service Delivery Manager/Government Agent leads and supports the Port Hardy and Powell River Service BC offices. This position is based in Port Hardy and includes quarterly travel to Powell River.

You will inspire and guide your teams to achieve high service standards while overseeing a range of operational and statutory responsibilities. Your leadership will play a key role in maintaining Service BC’s reputation for trust and reliability, ensuring citizens consistently receive “Service with Heart.”

Qualifications:

Education and Experience Requirements

Education

Post-secondary education in Business Management, Public Administration, Leadership or related discipline OR an equivalent combination of education and experience may be considered.

Experience

Minimum two (2) years’ experience in each of the following:

• Management experience leading teams to provide exceptional in-person and/or virtual services.
• Experience managing conflict and dealing with emotionally charged individuals and/or groups.
• Experience leading in an environment where there are frequently changing and competing priorities.
• Experience managing a broad range of human resource functions including performance management, leave management, recruitment, and retention.

Experience coaching, training, and developing a team to provide best in class service.
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Preferred Requirements

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience managing in a unionized environment.
• Experience using analytics to make informed business decisions, allocate resources, and evaluate outcomes.
• Experience leading a remote/virtual or geographically distributed team.
• Experience leading in a public sector or regulated environment.

Experience leading projects or programs with multiple partners.
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Provisos/Willingness statements:

• Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects.
• Successful completion and certification of the Certified Service Manager (CSM) training through the Institute for Citizen- Centred Service within 6 months of Service BC making this course available to you (this training will be paid for and provided by Service BC).

Willingness to travel for varying lengths of time.
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For questions regarding this position, please contact [email protected].

About this Position:

Currently there is one (1) permanent, full-time position available in Port Hardy.

This position has full time on-site requirements.

This position requires occasional travel to Service BC Powell River.

An eligibility list may be established to fill future permanent vacancies.

A Criminal Record Check (CRC) will be required.

This position is excluded from union membership.

On the northern tip of Vancouver Island, Port Hardy is home to some of Canada’s best scuba-diving, as well as wonderful fishing and hiking. Port Hardy’s Cape Scott Provincial Park is perfect for hikers and campers. The downtown area is full of shops and restaurants.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:

Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.

Job Category Leadership and Management