ServiceNow Hardware Asset Management (HAM) Consultant

About the Role:

We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).

Key Responsibilities:

• Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.
• Configure, maintain, and optimize Discovery schedules and patterns to ensure accurate Configuration Item (CI) population.
• Maintain CMDB data quality, integrity, governance, and compliance standards.
• Assist in managing hardware assets across the complete lifecycle, including procurement, deployment, maintenance, and retirement.
• Work with infrastructure and application teams to identify, classify, and maintain CIs and service relationships.
• Support configuration management processes and drive adherence to ITIL-aligned practices
• Perform CMDB audits, reconciliation activities, and data quality reviews to identify gaps and recommend corrective actions.
• Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that support operational and business objectives.
• Assist in developing dashboards, reporting, and metrics related to asset management, CMDB health, and Discovery performance.
• Create and maintain technical documentation, process guides, and knowledge articles.

Required Skills \& Experience:

• Experience in ServiceNow ITAM, ITOM, CMDB, Discovery, or Configuration Management.

• Hands-on experience with:

  • Hardware Asset Management (HAM)
  • Configuration Management Database (CMDB)
  • Discovery
  • Configuration Management / SACM
  • IT Service Management (ITSM)
  • Strong understanding of Configuration Items (CIs), CI relationships, and service mapping concepts.
  • ITIL 4 Foundation Certification (mandatory/preferred depending on project requirements).
  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (ITAM, ITOM, or Discovery).
  • Experience with ServiceNow HAM Pro, ITAM, ITOM, or Discovery implementations.
  • Understanding of cloud, server, network, and infrastructure environments.

Additional Requirements:

• Current Australian Government security clearance (Baseline, NV1 or higher)

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture:

• 18 weeks paid parental leave
• Long \& short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity \& Inclusion Index!

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