ServiceNow Administrator

Role: ServiceNow Administrator

Location: Melbourne

Job Description:

We are seeking an experienced ServiceNow Administrator to support a regulated market deployment, responsible for platform administration, stability, and operational excellence. The role will play a critical part in ensuring seamless ITSM operations, managing deployments, and driving automation across the ServiceNow ecosystem.

Key Responsibilities

Platform Administration & Governance

* Manage users, roles, groups, and access controls (ACLs)

* Maintain instance health through monitoring, upgrades, patching, and cloning

* Handle update set management and environment migrations (Dev/Test/Prod)

ITSM Operations & Support

* Provide L2/L3 support across Incident, Problem, Change, and Service Catalog

* Troubleshoot production issues, perform RCA, and ensure SLA compliance

* Drive continuous improvements in platform performance and stability )

Configuration, Customization & Automation

* Configure Business Rules, Client Scripts, UI Policies, Workflows / Flow Designer

* Customize forms, catalogs, and workflows aligned to business needs

* Automate manual processes to improve efficiency and turnaround time

Deployment & Release Management

* Support deployment planning and execution for releases and upgrades

* Ensure compliance with governance, security, and controlled deployment standards

* Maintain platform documentation and release artifacts

Reporting, Integration & Analytics

* Develop dashboards and reports to monitor KPIs (SLA, incidents, trends)

* Support integrations via REST/SOAP APIs and Integration Hub

* Enable data-driven decision-making through analytics

Required Skills & Experience

* Strong hands-on experience in ServiceNow Platform Administration

* Experience in deployment planning and execution

* Solid exposure to ITSM modules (Incident, Change, Problem, Service Catalog)

* Knowledge of scripting (JavaScript / Glide API preferred)

* Experience in update sets, workflows, and instance management

* Strong troubleshooting and analytical skills

Qualifications & Certifications

* Bachelor’s degree in IT / Engineering or equivalent

* ServiceNow Certified System Administrator (CSA)– Mandatory

* Additional certifications (CIS-ITSM / CAD) – Preferred

Experience Profile

* 7–10 years overall IT experience

* 7–9 years of ServiceNow Administration experience

* Citizens preferred

Nice-to-Have

* Exposure to CMDB / ITOM / ITAM modules

* Experience with ServiceNow upgrades & platform migrations

* Familiarity with ITIL framework

* Experience working in regulated environments (AU markets)

Key Success Factors

* Strong ownership of platform stability and delivery

* Ability to operate in high-governance, regulated environments

* Excellent stakeholder communication and documentation skills

* Proactive approach to automation and continuous improvement

About Us:

We are Delivery Centric, a dynamic technology company that is transforming the delivery of cloud implementations and cybersecurity. We are headquartered in Australia with a global presence. We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure.

Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.

Please contact me at [email protected] for additional details

Job Types: Full-time, Permanent

Work Authorisation:

• Australia (Preferred)

Work Location: In person