Senior Account Manager

About the Role

We are looking for an experienced Telesales Team Manager or Senior Account Manager to manage and motivate a team of Burmese telesales agents.

Key Responsibilities

• Lead, coach, and manage a team of telesales agents to achieve daily, weekly, and monthly KPIs (conversion rates, deposit volumes, retention/reactivation targets, call quality)
• Monitor call quality, provide real-time coaching, and conduct regular call reviews and feedback sessions
• Develop and implement outbound sales scripts and campaigns tailored to player segments (new sign-ups, dormant players, VIPs)
• Handle escalations and complex player queries requiring senior intervention
• Collaborate with CRM, marketing, and VIP teams to align outbound campaigns with promotions and player lifecycle strategies
• Recruit, onboard, and train new telesales agents
• Maintain up-to-date knowledge of products \& promotions,
• Drive a high-performance, compliant, and player-focused sales culture within the team

Requirements

• At least 1 year of experience in a team leadership or supervisory role
• Proven track record of meeting or exceeding sales/retention KPIs
• Experience with CRM systems and dialer/telephony platforms
• Excellent communication, coaching, and people-management skills
• Ability to work in a fast-paced, target-driven environment
• Fluency in English (additional languages relevant to target markets are a plus)
• Flexible with working hours, including evenings/weekends if required by campaign needs

Preferred Qualifications

• Minimum 2–3 years of experience in a telesales/telemarketing role within the iGaming or casino
• Experience managing Burmese telesales teams
• Familiarity with gaming platforms or casino operations
• Background in player retention, VIP management, or affiliate-driven acquisition

What We Offer

• Competitive base salary plus performance-based bonus/commission structure
• Ongoing training and professional development
• Fully remote job

Job Type: Full-time

Work Location: Remote