Remote Admin & Client Support Specialist / Virtual Receptionist (Spa & Wellness Centre)

Job title: Remote Admin \& Client Support Specialist / Virtual Receptionist (Spa \& Wellness Centre)

Location: Work from home / Working remotely

Salary: ±20,000 - 30,000 THB (Negotiable based on qualifications and experience)

Hours: Minimum of 48 hours per week

Proposed start date: ASAP

Who are we?

We are a Massage and Wellness centre based in Glasgow, United Kingdom. We specialise in various massage treatments, including traditional Thai, aromatherapy, deep tissue, Swedish and much more! We're a fun, passionate and tight-knit team who aim to exceed expectations and deliver a five-star service.

Who are we looking for?

We are looking for an enthusiastic and skilled female candidate to join our team as a Remote Admin \& Client Support Specialist. Transgender applicants with a feminine voice are also welcome to apply.”

The ideal candidate must have qualifications as detailed below:

• Able to work from home
• Possess a laptop/PC connected to high-speed internet
• Excellent communication skills in English (speaking, writing, reading and listening)
• Exceptional customer service skills, with the ability to communicate clearly and professionally with clients
• Capable of coordinating internal and external organizations
• Proficient in computer skills such as Word, Excel, and Online Booking System
• Special consideration will be given to applicants with skills or experience in: Graphic design, Creating social media content, Video editing, Posting videos on our social media platforms, Marketing

If you are passionate about providing exceptional guest service and meet the qualifications listed above, we want to hear from you!

The primary responsibilities of the role include:

• Provide professional online receptionist and client support services
• Answer phone calls, emails, and messages
• Amend appointments through our online booking system
• Manage daily reports
• Generate sales by recommending and/or up-selling products and services
• Resolve guest concerns in a prompt and efficient manner
• Ensure compliance with all corporate and safety policies/procedures
• Participate in special projects, events, and promotions as required
• Perform any other duties, tasks, and assignments as required
• Maintain a positive and friendly attitude towards colleagues and clients

We are accepting applications for a Remote Admin \& Client Support Specialist who can work at least 48 hours per week.

Shifts may be scheduled from Monday to Sunday, between 9:00 AM and 9:30 PM UK time.

Standard shifts are 8 hours, including a 30-minute unpaid break. Occasionally, you may be required to work a 9-hour shift due to staff shortages or emergencies.

***Be available, where reasonably required, to respond outside of normal working hours in case of urgent or emergency situations that require immediate attention.

What we offer

• You will earn ±20,000 - 30,000 THB (*Negotiable depending on skill and experience)
• Commission on your sales/bookings performance
• Attendance Bonus: Paid monthly, calculated based on full attendance without absence on scheduled workdays

Notice : There is a 3-month probationary period. During this time, the basic salary will be THB 850 per day (without additional incentives or bonuses).

“ Please note: If the employee resigns during or immediately after the probationary period, the company reserves the right to recover training and onboarding costs. Full details will be outlined in the employment contract. ”

Interested and want to apply?

We’d love to hear from you! Please submit your resume and cover letter to us.

Deadline for applications: 31 August 2026

We welcome applications from candidates who are passionate about wellness, client service, and teamwork.

Company contact information:

Website: https://www.healingpointglasgow.com/

Email: [email protected]

Google map: https://maps.app.goo.gl/MFM3wRQkxZXVqJXQA

Facebook: www.facebook.com/healingpointglasgow

Instagram: www.instagram.com/healing_point_glasgow/

Job Type: Full-time

Pay: From ฿20,000.00 per month

Application Question(s):

• Are you available to work a minimum of 48 scheduled hours per week?
• Are you available to work rotating shifts from Monday to Sunday, including weekends and public holidays when scheduled?
• Shifts may be scheduled between 9:00 AM and 9:30 PM UK time. Are you available throughout this shift range?
• Occasionally, you may be required to work a shift of up to nine hours because of an emergency or staff shortage. Would you be able to do this with reasonable notice?
• A client sends the following message: “I booked a massage for this evening, but I need to cancel. I know it is very late, but I want a full refund.” Please write the response you would send to the client. You may assume that the company has a late-cancellation policy, but you should not invent specific charges.
• Do you have experience in any of the following areas? Graphic design, Creating social media content, Video editing, Posting videos on our social media platforms, Marketing?
• Are you currently employed? If yes, how much notice would you need to provide before starting a new role?

Language:

• English (Required)

Work Location: In person