Operations Supervisor

Operations Supervisor

Location: Manchester

Salary: £29,000 - £32,000

Hours: 40 hours per week

Shifts: Monday to Friday , various shifts between 7 am to 6 pm

Contract: Permanent

What you’ll get at CitySprint

• 25 day's annual leave plus bank holidays, and a day off for your birthday
• Enhanced maternity and paternity leave
• Free access to mental health support, including 1:1 therapy
• Healthcare and wellbeing benefits
• Extra family-friendly days for key life moments, plus death in service cover

The role

We’re looking for a proactive, hands-on Operations Supervisor to help run our day-to-day service centre operation. You’ll manage resources, support your team, and make sure deliveries run smoothly and on time in line with customer SLAs.

Why CitySprint

What we do matters from everyday deliveries to time-critical ones — and this role plays a key part in keeping everything moving. You’ll help drive performance, support your team, and make sure we continue to deliver a reliable service for our customers.

Who we are

CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.

We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network while CitySprint remains very much its own business, with a distinct focus and way of working.

It’s a busy, fast-moving environment where priorities can change quickly, and you’ll be trusted to make decisions and keep things on track.

What you’ll do:

• Manage day-to-day operations within the service centre
• Support and lead a team of Controllers/Coordinators
• Allocate and manage courier resources to meet demand
• Monitor performance against KPIs and SLAs
• Handle and resolve customer, courier, and internal queries
• Communicate effectively with teams across the business
• Support team development through coaching and regular check-ins
• Ensure Health \& Safety and company processes are followed

What we’re looking for:

• Experience in an operations or logistics environment
• Previous team leadership or supervisory experience
• Strong organisation and time management skills
• Confident communicator with a problem-solving approach
• Ability to work in a fast-paced, changing environment
• Good IT skills and experience using operational systems
• Positive, reliable and accountable mindset

You’ll be a key part of the operation, helping drive performance, support your team, and deliver the service our customers expect every day.

All successful candidates will be required to complete a DBS check.

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