İstinye Park Fashion Boutique Sales Manager

CHANEL TÜRKİYE is currently looking for a Sales Manager with a passion for management and expertise in fashion and client service.

At the forefront of CHANEL’s relationship with its clients, the Fashion Sales Manager plays a key role in driving business performance, elevating the client experience and developing a team of Fashion Advisors.

Combining strong business acumen, people leadership and a deep understanding of the brand, the Sales Manager contributes to delivering CHANEL’s vision within the boutique, ensuring excellence in every client interaction and team dynamic.

Very present on the floor, s/he follows her/his team in the different universes of the boutique to accompany them on a daily basis in their role as true ambassadors of the Brand's Style and Image and thus contributes to making CHANEL the ultimate reference in luxury.

The position is based in İstanbul and reports hierarchically to the Boutique Manager.

What impact you can create at Chanel

• Contribute to the business performance by monitoring boutique results, analysing key indicators and identifying opportunities to enhance outcomes
• Support the execution of the Maison’s strategy and commercial priorities, ensuring alignment and consistency within the boutique
• Engage actively in the development of the team, providing regular feedback and supporting individual growth through continuous coaching
• Conduct meaningful and forward-looking development conversations, helping team members build on their strengths and identify areas for progression
• Translate business objectives into clear individual goals, fostering a strong sense of ownership and accountability across the team
• Proactively address performance-related topics when needed, maintaining a constructive and solution-oriented approach in all situations
• Lead by example on the boutique floor, delivering a highly personalised and memorable client experience
• Act as a CHANEL ambassador, embodying the values of the House and contributing to an aspirational and inspiring environment
• Support the development of long-term client relationships, encouraging a personalised and consistent clienteling approach
• Contribute to a positive and cohesive team dynamic, promoting collaboration, trust and collective spirit
• Attend to all day-to-day Operations issues promptly and astutely, seeking direction and guidance from the Boutique Manager as needed.
• Co-work with the other Sales Manager and Operation Manager in the Boutique.

You are energized by

• Being present on the boutique floor, engaging with clients and teams to create meaningful and personalised experiences
• Contributing to the collective success of the boutique, combining business awareness with a collaborative mindset
• Supporting the growth of others, taking an active role in developing talent and encouraging continuous progression
• Building strong and authentic relationships, both with clients and within the team
• Working in a dynamic and demanding environment, where attention to detail and adaptability are key
• Contributing to an environment of excellence, trust and mutual respect
• Embodying CHANEL’s values and bringing them to life through everyday interactions

What you will bring

• You have at least 2 years of documented experience in sales management
• You have min 5 years of shop floor experience within the Fashion industry
• You have a passion for management, client experience, and luxury
• High level of engagement, sense of responsibility and team spirit
• As a people manager, you are engaging and communicative, performance minded and decisive strive for continuous improvement. You combine empathy with a strong focus on achieving results
• Confidence in navigating a variety of situations with professionalism and adaptability
• You are trustworthy with a high degree of integrity and ethics
• High level of knowledge of Office 365 programs.
• Native speaking in Turkish
• Fluent in English, good written and verbal communications skills. French would be an advantage.

ABOUT CHANEL

You will become part of the CHANEL TÜRKİYE team, comprising approximately 145 people across Turkey. At CHANEL we offer a unique working environment where you are encouraged to better understand the brand, the business, and your motivation. At CHANEL, the foundation of success starts with the employees who defend the values of excellence, creativity, style, and modernity that ensured the originality of Coco Chanel in her time and continue to do so today. Within CHANEL, a true "culture of quality" exists where everyone shares the values of the Brand that they all are proud to represent. CHANEL is a leading luxury goods brand supporting three key businesses: Fashion; Watches and Fine Jewelry; Fragrance and Beauty. Read more on www.chanel.com.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

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