Summary
Responsible for providing comprehensive ICT technical support, infrastructure management, troubleshooting, consultation and project coordination to ensure the Company’s internal operations and business activities are supported by reliable, secure and effective ICT solutions. The position also serves as the Company’s ICT Centre of Excellence, particularly in supporting Tender \& Contract activities, customer requirements, vendor coordination, ICT projects and the adoption of AI and emerging technologies in line with the Company’s business growth.
Key Responsibilities
IT Operations \& Technical Support
- Attend to, troubleshoot and resolve internal operational issues related to ICT, including but not limited to networking, hardware, software, system access, connectivity, printers, meeting room facilities and general IT setup.
- Provide timely first-level and technical support to employees for day-to-day ICT-related issues.
- Perform installation, configuration, maintenance and troubleshooting of computers, network devices, peripherals, software and other ICT equipment.
- Monitor ICT infrastructure and identify potential technical issues, security risks and system weaknesses before they affect business operations.
- Maintain proper records of ICT assets, equipment, configurations, incidents and maintenance activities.
ICT Operations \& Business Support
- Manage and support ICT requirements for the Company’s daily operations, business activities, offices, projects and new business setups.
- Ensure ICT systems, equipment, connectivity and user access are properly prepared and operational whenever required.
- Support the implementation, maintenance and improvement of ICT infrastructure, systems and digital tools.
- Coordinate with external IT service providers, vendors and suppliers for technical support, maintenance, repairs and system implementation.
- Ensure ICT-related activities are carried out efficiently, securely and in accordance with Management requirements.
Tender \& Contract ICT Centre of Excellence
- Act as the ICT Centre of Excellence / subject matter advisor to the Tender \& Contract Team for ICT-related tender and procurement requirements.
- Provide technical consultation in reviewing customer specifications, tender requirements, compliance criteria, Bills of Quantity (BQ), technical proposals and ICT-related documentation.
- Assist the Tender Team in identifying suitable ICT solutions, brands, models, technologies and technical configurations based on customer requirements.
- Review proposed technical solutions and ensure alignment with tender specifications, technical standards, project requirements and commercial considerations.
- Support technical evaluation and comparison of ICT products, solutions and proposals from vendors and suppliers.
- Provide technical input to ensure ICT-related tender submissions are accurate, competitive and technically compliant.
ICT Project \& Stakeholder Coordination
- Act as the key ICT communication and coordination person for ICT-related projects involving customers, vendors, suppliers, contractors and internal teams.
- Coordinate ICT requirements during project preparation, implementation, testing, deployment, handover and post-project support.
- Ensure ICT equipment, systems, configuration, documentation and technical deliverables are properly prepared before project implementation.
- Provide technical support during customer meetings, site visits, project discussions, demonstrations, testing and commissioning where required.
- Serve as an ICT and emerging technology advisor to Management in identifying opportunities to enhance business productivity, operational efficiency and competitiveness.
- Advise Management on the adoption and practical application of Artificial Intelligence (AI), automation, digitalisation, cybersecurity and other emerging technologies.
- Keep abreast of relevant ICT, AI, cybersecurity, cloud, networking and digital technology developments and advise Management on their potential business impact.
Documentation \& Continuous Improvement
- Develop and maintain ICT-related SOPs, guidelines and user instructions where required.
- Identify opportunities to improve ICT processes, reduce operational downtime and enhance employee productivity.
- Promote efficient, secure and cost-effective use of ICT resources throughout the Company.
- Any other duties and responsibilities as assigned by the Management from time to time.
Requirement
Education
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, Network Engineering, ICT or related discipline.
Experience
- Minimum 3 years of relevant experience in IT Support, IT Infrastructure, Network Support, System Administration, ICT Project Support or related ICT functions.
- Candidates with experience in ICT tender, pre-sales, technical proposal, system integration, solution design or ICT procurement will be highly advantageous.
Technical Competencies
- Strong hands-on knowledge in IT hardware, software, networking, Windows environment, printers, peripherals and ICT infrastructure.
- Good understanding of LAN/WAN, TCP/IP, Wi-Fi, switches, routers and basic network troubleshooting.
- Experience in installation, configuration, maintenance and troubleshooting of ICT equipment and systems.
- Knowledge of Microsoft 365 and common business productivity tools.
- Basic understanding of cybersecurity, cloud technology and IT infrastructure.
- Good understanding of meeting room, AV, video conferencing and related ICT solutions will be an advantage.
- Able to conduct technical comparison of ICT brands, models and solutions.
- Able to evaluate vendor quotations and technical submissions.
- Able to recommend technically compliant and commercially suitable ICT solutions.
- Good awareness of AI, automation, digitalisation, cybersecurity, cloud and emerging technologies.
- Able to identify practical technology solutions to improve operational efficiency and productivity.
- Strong analytical, troubleshooting and problem-solving skills.
Pay: RM4,000.00 - RM5,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Application Question(s):
- Notice period and expected date to join us?
- Date of birthday
Education:
Experience:
- IT service management: 3 years (Preferred)
Language:
- Bahasa \& English (Preferred)
Willingness to travel:
Work Location: In person
Arabic
Chinese
French
Russian
Spanish