Job Summary
Owns and manages the end-to-end employee lifecycle operations, ensuring seamless execution of human capital administration from onboarding to offboarding. This role drives the accuracy of employee records, manages senior institutional appointments, oversees contract and performance appraisal lifecycles, and serves as the primary custodian of HR compliance and data integrity.
Experience \& Requirements
- Minimum 3 to 5 years of progressive experience strictly within HR Operations or Human Capital Administration.
- Proven track record in managing the full employee lifecycle (onboarding, lifecycle changes, offboarding) within a structured organization (higher education experience is highly advantageous).
- Strong capability in managing complex stakeholder workflows, tracking contracts, and ensuring compliance with university policies.
Key Responsibilities
1. End-to-End Employee Lifecycle Management
- Lead the onboarding and offboarding processes, ensuring a seamless transition and excellent experience for all academic and administrative staff.
- Oversee the offboarding cycle, including resignation processing, exit clearance coordination, and management of final settlement documentation.
- Act as the senior escalation point for routine and complex employee lifecycle enquiries, interpreting university policies accurately.
2. Advanced Institutional Documentation \& Appointments
- Manage and issue complex Letters of Appointment (LOA) and contracts for high-level academic and leadership roles, including Deans, Deputy Deans, Heads of Department (HOD), Board of Governors (BOG), Adjunct Professors, and External Assessors.
- Enforce compliance by reviewing template variations and ensuring all high-level appointments align with institutional governance standards.
- Establish robust tracking systems to follow up with internal departments, ensuring all appointment terms are finalized and signed off promptly.
3. Academic Contract Renewal \& Lifecycle Management
- Proactively manage the academic staff contract pipeline, forecasting expiries and orchestrating the entire contract renewal workflow.
- Evaluate renewal submissions, verify credentials, and drive the approval process between Deans, HODs, and senior management.
- Maintain absolute accuracy of contract tenures and status changes within the Human Resource Information System (HRIS).
4. Performance Appraisal \& Capital Optimization
- Drive the execution of the annual performance appraisal cycle across all academic and administrative faculties.
- Partner with Deans and HODs to enforce submission deadlines and ensure alignment with institutional guidelines.
- Analyze and compile appraisal data, synthesizing performance scores into strategic summary reports for management review and talent tracking.
5. HR Data Analytics, Systems \& Audit Compliance
- Serve as the custodian of HR data integrity, managing the main HR databases, personnel files, and system records.
- Extract, analyze, and present HR operational data to support strategic human capital decisions (excluding payroll reporting).
- Lead internal and external audit readiness by ensuring all employee records, forms, and compliance documents are perfectly maintained and strictly confidential.
6. Scholarship \& Benefits Administration
- Manage the governance and processing of staff scholarship applications and renewals.
- Verify eligibility, audit supporting documents, and track funding/disbursement statuses in alignment with institutional policies.
- Oversee staff insurance enrollments and panel clinic claim escalations, acting as the primary liaison with external insurance providers to resolve complex coverage issues.
Job Type: Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
Arabic
Chinese
French
Russian
Spanish