HR Service Delivery Associate (Japanese)

Job Summary

The role entails managing Tier 1 and Tier 2 employee service requests forwarded by the CoE or Business HR, and addressing complex employee queries pertaining to employee administration \& benefits. This involves leveraging expertise in employee services to ensure all administrative processes align with business strategy and resource requirements.

Job Description:

• Ensure relevant processes are delivered effectively and always provides excellent customer services, ensure all key results are achieved for Employee Services scope
• Carry out Employee Services requests sent by the business as well as answers employee queries
• Provide Employee Services related expertise, ensuring that all administration processes are conducted and aligned to business strategy and resourcing needs
• Work closely with HRBPs and CoEs to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
• Use HR procedures and guidance available to them to administer the processing of data changes, entry, and workflow within technology solutions
• Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs \& measurables
• Maintain data configuration ensuring employee data sync between SuccessFactors and other HR systems
• Ensure the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
• Deliver the regular reconciliation of HR data
• Ability to improve specialist services and processes and manage appropriately
• Deliver data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts

#LI-GM

Job Requirements

• Minimum degree in Human Resources, Business Administration or equivalent
• Fluency in Japanese and English is a must
• Attention to details and ability to produce accurate work
• Good knowledge in Microsoft Excel
• Strong work ethic with a positive attitude and good analytical skills
• Strong customer service mind set with good communication and excellent problem-solving skills
• Possesses high degree of professionalism, patient, and grace in servicing clients
• Resourceful, proactive, attentive to details and a good team player
• Experienced with Regional HRSS, SuccessFactor is a plus
• Strong in data management \& HR processes are added advantage
• Willing to support on Public Holidays on a rotation basis