Immigration Services Specialist

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.

By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it!

Sirva is now seeking Immigration Services Specialist to support our international clients and be part of the team in Malaysia.

This role requires flexibility to shift times and offers a hybrid working model with work from home available.

Why work for Sirva?

Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.

Diversity and inclusion are part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity \& Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identify.

Sirva has invested in benefits to its employees across health \& wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work from Home and Core Flex Hours policy - trust \& communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.

Position Overview

The Immigration Services Specialist serves as the primary liaison for corporate clients requiring immigration support, ensuring smooth and compliant processing of applications. This role is responsible for managing the end-to-end Malaysia immigration process, including preparing and reviewing documentation, monitoring case progress, and addressing client inquiries with professionalism and efficiency. The specialist proactively identifies potential issues, communicates clearly with stakeholders, and provides timely updates on regulatory changes. In addition, the role contributes to process improvements, supports implementation of revised procedures, and conducts research to meet case-specific needs, all while fostering strong client relationships and maintaining high standards of service delivery.

Function and Responsibilities:

• Serve as the primary point of contact for corporate clients seeking immigration support.
• Well versed with the end-to-end of the Malaysia Immigration process flow.
• Prepare and review immigration forms and support documentation to ensure accuracy and compliance.
• Proactively follow defined processes to complete tasks within prescribed timelines and protocols.
• Respond to client and other inquiries in a timely manner, develop and maintain positive client relationships.
• Ensure clear communication with all stakeholders (internal and external) throughout the whole process.
• Record, track, monitor and follow up post lodgment requests from immigration.
• Identify potential issues that may cause delays or application denials and raise promptly manager and client.
• Help to improve and define processes and support implementation of new/revised processes.
• Handle unexpected issues that may arise during the immigration (or implementation) process with professionalism and efficiency.
• Provide regular updates to clients on changes to immigration rules.
• Conduct research as required to support case needs.

Job Qualifications:

• Education/Certification Requirements: University/college degree preferred.
• Demonstrate exceptional planning and time management skills with an ability to multi-task
• Be meticulous and detail oriented
• Demonstrate excellent communication skills
• Demonstrate versatility and agility in adjusting to changes in policy, client expectations, and case volumes.
• A collaborative team player with strong customer service acumen and solid analytical skills

Apply Now

If this sounds like your type of role, then please submit your application via the APPLY option and complete all necessary information.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, \& northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.