Group Contact Centre Sales & Customer Service Manager

The Bakery is hiring a Group Contact Center Sales \& Customer Care Manager to lead and transform its phone, WhatsApp and digital customer-contact operations.

The role will drive sales conversion, customer service, complaint resolution, CRM discipline, team performance, workforce planning and process automation while preparing the contact center to support multiple brands.

Requirements:

• Minimum 7 years in contact center, customer operations, telesales or high-volume B2C operations
• Minimum 3 years in people management
• Proven ownership of sales conversion and customer service KPIs
• Experience transforming teams, processes or operating models
• Hands-on CRM, WhatsApp Business, ticketing or contact-center systems experience
• Experience with workflow automation or AI-assisted process improvement
• Strong analytical and workforce-planning skills
• Professional Arabic and strong English
• Must be available to work on-site in Kuwait

Pay: From KD800.000 per month

Application Question(s):

• How old are you?
• What is your current salary?
• What is your salary expectation?
• How soon can you join us?

Work Location: In person