Front Desk Receptionist & Sales Executive

TULA Studios is a Dubai-based Pilates and Yoga studio. “TuLA” means balance in Sanskrit, reflecting our philosophy of creating a space where like-minded individuals come together to find balance and wellbeing for both mind and body.

We are currently looking for a full-time Customer Engagement \& Sales Executive to join our growing team. This role is ideal for a dynamic and motivated individual who is passionate about wellness, customer experience, and membership sales. The successful candidate will play a key role in welcoming clients, building relationships, and supporting the growth of our studio community.

Your Responsibilities:

Customer Experience \& Front Desk Operations:

•⁠ ⁠Build and maintain positive relationships with current and potential clients.
•⁠ ⁠End to end responsibility of the ‘Mind and Body’ (scheduling platform) \& Shopify (Consumer profile and e-commerce platform).
•⁠ ⁠Responsible for smooth operations of the studio’s class schedules, client cancellations, change requests, and reservations via phone, message, or walk-ins.
•⁠ ⁠Manage phone calls, emails and answer inquiries about our Pilates programs, classes, and membership options, ensuring a high level of customer satisfaction.
•⁠ ⁠Maintain and share daily reports – Days schedule, occupancy, cancellations, and sales reports to core team.⁠
•⁠ Maintain accurate and organized customer profile records and studio paperwork.
•⁠ ⁠As the Senior executive you will be required to train your colleagues and support them in all studio operations, sales, calls, and all other operations.

Sales and Memberships:

•⁠ ⁠Promote and sell classes, packages, and retail products for walk-ins as well as online channels.
•⁠ ⁠Proactively upsell renewals and cross sell packages to existing via online channels and store.
•⁠ ⁠Actively participate in community events or promotional activities to increase brand awareness.
•⁠ ⁠Drive sales of retail products and grab-and-go foods within the studio.
•⁠ ⁠Educate clients on the benefits of products and promote special promotions.

Vendor Coordination and Inventory Management:

•⁠ Implement creative ideas to enhance product visibility and sales at the studio.
•⁠ ⁠Coordinate maintenance and repairs of studio equipment with Active Pilates supplier.
•⁠ Collaborate with third-party vendors to ensure timely and efficient delivery of products.
•⁠ Receive and manage inward inventory, ensuring accuracy and organization within the Shopify platform.
•⁠ Conduct regular inventory checks and update sales reports and records accordingly.

Qualifications \& Experience:

•⁠ Strong communication and customer service skills
•⁠ Strong Organizational and administrative skill
•⁠ Ability to work collaboratively with instructors and clients
•⁠ A passion for wellness
•⁠ Previous front desk experience
•⁠ Prior experience in the Pilates or fitness industry is a plus
•⁠ Experience with Mindbody is a plus

If you are passionate about wellness, enjoy building relationships with clients, and thrive in a fast-paced studio environment, we would love to hear from you.

Job Type: Full-time

Application Question(s):

• Do you have any experience in the fitness industry?
• Do you have previous experience using Mindbody platform?

Work Location: In person