Food and Beverage Assistant

About the role

Love great food and enjoy delivering exceptional service? Join us as a Food \& Beverage Assistant and become a member of a team that makes every customer experience unforgettable!

In this role, you’ll ensure the smooth day-to-day running of our catering operations and provide outstanding service at all times.

What you'll do :

• Take customer orders and serve food and drinks with a smile
• Operate tills and handle transactions accurately
• Keep food stations stocked and ready for service
• Assist with cleaning, clearing tables, and maintaining catering areas
• Learn barista skills with full coffee machine training provided

This role is primarily Monday to Friday, with early mornings and late evenings included. Occasional weekend shifts will be required during busy University events such as Open Days.

For more information on the department, including benefits see Working in Campus Services

About you

• You will bring a proven track record of delivering exceptional customer service in a fast-paced, customer-focused environment.
• Previous experience in the hospitality industry is highly desirable.
• You’re a strong team player who remains calm, professional, and solutions-focused under pressure, as peak periods can be extremely busy.
• During quieter times, you’ll take initiative by identifying tasks that keep the operation running smoothly and ensure everything is fully prepared for the next service.

We provide full training and a uniform, opportunities for development and career progression, and a supportive team environment where your contribution matters. If you’re passionate about delivering outstanding customer service and want to be part of a great team, we’d love to hear from you!

Further information

This role is offered on a full-time, permanent basis, 36.5 hours per week.

For an informal discussion about the role, please contact Jonathan Bowker, Hospitality Operations Manager, on [email protected], or Jane Hately, Recruitment and Staff Engagement Coordinator, on [email protected]. Please ensure that you submit your application through the University website.

Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro rata for part time positions.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’ when answering the question ‘Where did you learn of this job?' and email [email protected] the name of the person who referred you.

• Both bonuses are subject to terms and conditions.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

What we can offer you

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Free counselling services through Health Assured
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff discounts on postgraduate tuition fees
• Staff discount on language courses
• Generous employer contributory pension schemes
• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• A wide range of personal and professional development opportunities including Apprenticeships, Eurostaffs Learning and more
• Free entry to the Holburne Museum in Bath
• Local discounts and more
• A family-friendly workplace
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses

Find out more about our benefits hear from our staff about what makes the University of Bath a great place to work as well as following us X and Eurostaffs.

Be Well at Bath

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Find out more about being at your best at Bath.

• Job Description \& Person Specification

Right to Work in the UK: We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting: We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.