Customer Service Representative - Sales Support

AI Job Summary * 3–5 years in customer service, sales support, or order management, ideally in ingredients/manufacturing/FMCG/wholesale/\ * Manage high-volume interactions and process orders accurately; handle inbound inquiries (pricing, freight, stock, delays * Use ERP systems, CRM platforms, and Microsoft Office in a fast-paced environment; strong written/verbal communication

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Role Type

Permanent • Full-time • Associate

Description

• Established, Growing Business: Join a respected Australian supplier with a strong ANZ presence.
• Meaningful, End-to-End Role: Own customer outcomes and partner closely with sales, operations, and warehouse teams.
• Supportive Team Culture: Work with experienced colleagues in a collaborative, high-trust environment.
• Career Progression: Build a long-term pathway into commercial or supply chain roles.
• Full-Time Position: 38 hours per week.
• Location: Rydalmere NSW
• Hybrid Work: Hybrid work options after probation period

Bring your customer service expertise to a role where your experience will be valued and your impact will be visible.

Ingredients Plus is a leading distributor of ingredients to the Beauty Care, Health Care, and Homecare industries across Australia and New Zealand. We are known for delivering flexible, reliable, and trusted solutions, underpinned by innovation, strong long-term partnerships, and a genuine commitment to customer service excellence.

For an experienced customer service professional, this is an opportunity to step into a visible, valued role where you can contribute immediately, build trusted customer relationships, and be part of a business that invests in its people.

About the Role

Based in Rydalmere NSW and reporting to the Customer Service Manager, this role is central to delivering a high-quality customer experience across our national customer base. You will work closely with Account Managers, operations, and the warehouse team to ensure orders are processed accurately, customers are kept informed, and service levels remain consistently high. As our Australian operations continue to grow, your experience will help strengthen customer relationships and lift service capability across the business.

Key Responsibilities

• Collaborate closely with the Account Managers and operations team ensuring timely delivery of products and services with customer orders.
• Maintain and update customer information in the company’s database.
• Process customer orders accurately and efficiently.
• Assist with inbound customer inquiries, including pricing, freight charges, stock availability, freight delays, stock returns, and sample coordination.
• Amend customer orders as required.
• Manag communication with customers regarding order updates and any changes or delays.
• Provide general office support.
• Liaise with the commercial team about new or potential customers and opportunities.
• Coordinate with the warehouse on any order changes.
• Acquire knowledge of IP’s product and service offerings and competitor products.
• Build and maintain customer relationships.
• Participate in customer service training and attend company meetings

What You’ll Bring

• 3–5 years of experience in customer service, sales support, or order management, ideally within ingredients, manufacturing, FMCG, wholesale, or distribution environments.
• Confidence managing a high volume of customer interaction while maintaining accuracy, responsiveness, and attention to detail.
• Experience using ERP systems, CRM platforms, and Microsoft Office in a fast-paced business setting.
• Strong written and verbal communication skills, with the ability to build credibility and rapport with customers and internal stakeholders.
• Excellent organisational skills and the ability to manage multiple priorities across orders, enquiries, and follow-up actions.
• A proactive, solutions-focused mindset and a genuine commitment to delivering outstanding customer service.
• The ability to work independently while contributing positively to a collaborative team culture.
• An interest in building a long-term career pathway into commercial or supply chain roles.

Benefits and Culture

At Ingredients Plus, we recognise that experienced customer service professionals are critical to our success. We are committed to creating an environment where your contribution is valued, your development is supported, and your career can grow with the business.

When you join our team, you’ll enjoy:

• Competitive remuneration package
• Comprehensive onboarding and ongoing training
• Eligibility for a company bonus scheme
• Supportive, inclusive, and collaborative team culture
• Career development and progression opportunities within our ANZ business
• Clean, modern, and engaging workplace
• Hybrid working arrangements available following a six‑month training period

Ready to Take the Next Step?

If you’re an experienced customer service professional who enjoys building relationships, solving problems, and making a real difference to customers, we’d love to hear from you.

Apply now and become part of the Ingredients Plus team.