Customer Service Representative

Date: Jun 29, 2026

Location:

Doha

Company: Al Abdulghani Motors

Job Requisition ID: 1555

Job Purpose

Support showroom operations by enhancing customer engagement, assisting sales activities, and providing customer service and fleet support to ensure seamless customer experience.

Principal Accountabilities

Greet customers warmly upon arrival and ensure a welcoming showroom environment.

Understand customer needs and direct them to the appropriate Sales Executive or another department.

Support CRM activities, Call the customer over the phone or email and maintain records of Sales force Opportunities.

Support showroom events, campaigns, and promotions.

Identify opportunities to improve processes and enhance customer experience

Collect daily walk in customers list and report to management as communicated

Handle escalated complaints from call centers and social media professionally.

Assist with fleet operations including vehicle replacements, inspections, and maintenance.

Inspect vehicles on return, ensure settlement of payments, and coordinate accident reports.

Submit accurate ad-hoc reports.

Review daily test-drives dashboard/Report and act accordingly.

Required Qualifications

Diploma or Bachelor's degree in any business-related field

Bilingual

Intermediate Excel skills, including report creation and data tracking

Strong communication skills with the ability to deal with internal and external stakeholders

Highly organized with the ability to multitask across competing priorities in a fast-paced environment

Minimum of 3 years of work experience, Automotive industry's exposure is a plus