Customer Service Representative (Insurance)

Customer Service Representative (Insurance)

A Customer Service Representative (Insurance) is responsible for assisting customers with insurance-related inquiries, policy information, claims support, and general account services. They serve as the primary point of contact for policyholders, ensuring excellent customer service while helping clients understand their insurance coverage and resolving issues efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or in person.
• Explain insurance policies, coverage options, premiums, and policy benefits.
• Assist customers with policy applications, renewals, endorsements, and cancellations.
• Process policy changes and update customer information accurately.
• Support customers throughout the insurance claims process by providing information and documentation requirements.
• Investigate and resolve customer complaints or escalate complex issues when necessary.
• Maintain accurate records of customer interactions and transactions in the company's CRM system.
• Collaborate with underwriting, claims, and sales teams to ensure timely service.
• Ensure compliance with company policies and insurance regulations.
• Meet customer satisfaction, response time, and productivity targets.

Qualifications:

• High school diploma or equivalent; an associate's or bachelor's degree is an advantage.
• Previous experience in customer service, insurance, banking, or financial services is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and customer relationship management (CRM) software.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• High level of attention to detail and accuracy.
• Knowledge of insurance products and terminology is an advantage.

Skills:

• Customer-focused attitude
• Active listening
• Communication and interpersonal skills
• Organization and time management
• Data entry and recordkeeping
• Problem-solving
• Teamwork
• Adaptability
• Professionalism and confidentiality

Pay: QAR60,000.00 - QAR72,000.00 per year

Work Location: In person