Business Analyst - SaaS & Technology

The Business Analyst II at Marco Technologies serves as a critical bridge between business stakeholders and technical development teams across Marco's internal platform ecosystem. This is a technically-oriented BA role requiring demonstrated understanding of API integrations, system architecture concepts, and software delivery pipelines — not just requirements documentation. The BA II is expected to operate independently within an Agile delivery environment, contribute meaningfully to sprint ceremonies, write high-quality user stories and acceptance criteria, and maintain alignment across cross-functional teams.

This role supports multiple internal platforms and works closely with application administrators, QA team, and internal development team to ensure features are well-defined, technically feasible, and delivered with quality.

ESSENTIAL FUNCTIONS:

• Requirements \& Analysis

  • Elicit, document, and manage business and technical requirements through stakeholder interviews, workshops, and process analysis
  • Translate business needs into clear, concise user stories with acceptance criteria using behavior-driven formats (e.g., Given/When/Then)
  • Analyze current-state systems and workflows; identify gaps and propose future-state solutions
  • Document data flows, integration points, and system dependencies including API request/response behavior
  • Maintain traceability between business requirements, user stories, and test cases

  • Technical Collaboration

  • Engage directly with development teams to clarify technical requirements and validate that proposed solutions meet business needs

  • Review and contribute to API documentation, including understanding of REST/JSON payloads, request structures, error handling, and field mapping
  • Participate in technical design discussions; surface business impact of architectural decisions
  • Support integration analysis when third-party systems, APIs, or data sources are involved
  • Collaborate with QA to develop test scenarios; assist in UAT coordination and defect triage

  • Agile Delivery

  • Actively participate in Agile ceremonies: sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives

  • Manage and maintain the product backlog in Azure DevOps (ADO), including Epics, Features, User Stories, Tasks, and Bugs
  • Contribute to sprint capacity planning; assist in effort estimation with development teams
  • Apply pull-based or flow-driven delivery principles; support release candidate readiness processes
  • Communicate sprint status, risks, and blockers clearly and proactively to stakeholders and leadership

  • Stakeholder Communication \& Documentation

  • Serve as a liaison between business stakeholder and technical teams

  • Produce audience-appropriate documentation: executive summaries, BRDs, SOPs, release notes, and process flows
  • Facilitate working sessions and demos; capture decisions and action items
  • Create wireframes and process diagrams to communicate requirements visually using tools such as Miro and Figma

QUALIFICATIONS:

• Associate or Bachelor's degree in Business, or equivalent experience
• 3+ years of business analysis experience in a technical or software delivery environment
• Ability to read and interpret REST API documentation and JSON/XML request-response structures
• Proficient in writing user stories, acceptance criteria, and process flow documentation
• Experience with Business Process Modeling
• Hands-on experience with the following tools: Azure DevOps, Microsoft Suite, Miro, and Claude (Anthropic)
• Strong communication skills bridging technical and business audiences
• CSM, PMI-PBA, CBAP/CCBA, or SAFe certification preferred
• Experience working with external development vendors or managed service providers is preferred

PAY RANGE: $68,633 - $106,381 annually

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

LOCATION: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Compensation: $68,633 - $106,381 annually