【IT】Wholesale Client Services Support Analyst

IT: Production Services

【IT】Wholesale Client Services Support Analyst

Analyst

職務内容

Job Description Job/Group Overview：

Nomura is a global financial services group with an integrated global network spanning over 30 countries. Japan IT (Information Technology) is a diverse environment with employees of over 25 nationalities, who work on technical support, application development and implementation of system changes for Japan Retail Wealth Management Business and Global Wholesale (Global Markets and Investment Banking). Nomura provides competitive employee benefits, training and upskilling opportunities, and is committed to promoting diversity, equity and inclusion, employee health and well-being.

Come join a busy, dynamic global Wholesale Production Services team dedicated to providing global follow-the-sun 1st and 2nd line production support excellence! You will be responsible for execution of production services to the International Investment Banking, Global Sales, Global Research and Operations businesses using your technical and business knowledge in this challenging and fast-moving space. The ideal candidate will have a forward-thinking, can-do attitude. A strong team player dedicated to providing first-class customer service whilst keeping pace with our ever-evolving technology.

Responsibilities：

This is an Individual Performer role within the Client Services Production Services team based in Tokyo providing support to the International Investment Banking, Global Research, Sales and Entity Reference Data businesses for a wide range of electronic trading platforms and applications in addition to maintaining our in-house\vendor application solutions designed to facilitate the successful and smooth running of the businesses. As part of our global follow-the-sun team, this Tokyo-based role focuses on the Japan franchise and will involve incident, problem and change management; monitoring and alert response; a hybrid working model on business days; and participation in a weekend rota (will be defined and agreed with ahead of time based on business requirements and team calendar).

登録資格

Requirements Requirements：

Mandatory：

• UNIX , SQL (some familiarity is required; no scripting/complex queries experience expected)
• MS Office suite (Outlook, teams, Word, Excel)
• The ability to apply problem solving skills prior to escalation to management
• Attitude to investigate issues and ability to explain the same to other stakeholders in a clear manner
• Aptitude to learn new businesses and technology and understand how they fit
• Be able to build strong, collaborative relationships with the business, application development teams, Infrastructure, various governance teams and functional groups across the region
• Japanese Language Proficiency (both written and spoken at Native level)
• English Language Proficiency - Ability to converse in English over emails/chats is a must have.

Preferred：

• MS Excel Macro and functions knowledge
• Python, RPA Tools, ITIL Certifications, AWS Certifications
• Knowledge and understanding of the Site Reliability Engineering principles

勤務地

Location 大手町