Bilingual Sales & Marketing Executive

About Us

We are a growing logistics company providing international freight, e-commerce fulfilment, customs services, and end-to-end delivery solutions. We are looking for an organised, detail-oriented Bilingual Sales \& Marketing Executive to support day-to-day logistics activities and ensure smooth shipment handling for our clients.

Key Responsibilities

Manage day-to-day communication with Chinese-speaking customers, understand their logistics and fulfilment requirements,

and coordinate suitable services with internal teams and external logistics providers. Prepare and provide quotations for logistics services,

including pan-European deliveries and consolidated sea freight, based on customer requirements, service options and transport costs.

Support the sales and promotion of logistics services by introducing relevant service options to customers, sharing service information through customer communication channels, participating in industry exhibitions, and maintaining ongoing customer relationships.

Coordinate customer order fulfilment and domestic and pan-European deliveries with warehouse teams, parcel carriers and pallet transport providers, and follow up on order, inventory and delivery issues.

Develop and coordinate warehouse relocation plans and other operational projects, including preparation, timelines, transport arrangements and operational transition. Support WMS and new system implementation through operational requirement coordination, user testing, issue reporting and follow-up with internal and technical teams.

Prepare monthly storage, inbound and other operational records to support customer billing and operational reporting.

1. Shipment Coordination

• Manage inbound and outbound shipments, including air, sea, and road freight.
• Book shipments with carriers, airlines, and service providers according to customer requirements.
• Monitor shipment status and ensure timely pickup, transit, and delivery.
• Prepare and review shipping documents.

2. Client Communication \& Support

• Act as a daily point of contact for clients regarding shipment updates and operational queries.
• Build and maintain strong client relationships to ensure high customer satisfaction.

3. Coordination With Drivers \& Service Providers

• Schedule and coordinate collections and deliveries with drivers, couriers, warehouses, and last-mile partners.
• Ensure smooth handover of goods and documentation.
• Track driver performance and resolve any on-route issues.

4. Internal Coordination

• Work closely with warehouse, customs, and customer service teams to ensure operational efficiency.
• Support customs documentation preparation if needed (data entry, document follow-up, etc.).
• Liaise with the sales team on client requirements and special service instructions.

5. Additional Responsibilities (as needed)

• Assist with warehouse coordination during peak periods.
• Support onboarding of new clients (operational requirements, documentation guidance).
• Other duties assigned by the Operations Manager.

Requirements

• 1–2 years of logistics, freight forwarding, warehousing, or transportation experience (preferred but not essential).
• Strong organisational and multitasking abilities.
• Excellent communication and customer service skills.
• Ability to work under pressure and manage time effectively.
• Good problem-solving skills and attention to detail.
• Proficiency in MS Office; experience with logistics systems is a plus.

What We Offer

• Competitive salary
• Training in logistics operations and customs procedures
• Opportunities for career progression
• Supportive team environment

Job Types: Full-time, Permanent

Pay: €34,000.00-€36,000.00 per year

Work Location: In person