Assessing Manager - Desktop Home Assessor

The role

As our newest Manager you will join the Assessing Management team and you will lead Assessing teams with a focus on building a commercially sound strategy and maintaining the consistent controls and operating rhythms that drive performance.

You'll provide clear direction, coaching and development to your team — ensuring every member understands their role, owns their accountability and has the skills to deliver against business objectives.

This role will require semi-regular interstate travel.

What you’ll be doing

• Be directly responsible for leading, coaching and developing the Desktop Home Assessing Team, driving high performance against KPIs, service standards and compliance requirements
• Act as key liaison for internal and external stakeholders, collaborating across the end-to-end Home value chain to deliver against overall business objectives
• Work closely with the Commercial Manager to vet, procure and govern supplier services within appropriate contractual and compliance frameworks
• Monitor, audit and manage supplier performance nationally, ensuring adequate capacity, coverage and adherence to procurement protocols and best practice standards
• Act as escalation point for complex negotiations and high-profile disputes, working closely with the Claims Operations Team
• Identify and report on key trends, risks and opportunities within the Home Assessing \& Supply team and broader Building Repair industry
• Lead the team through Change Programs while maintaining strong knowledge of market developments, regulatory requirements, systems and products

Qualifications \& Experience

• Extensive management experience, including leading teams \& having accountability of business results, minimum of 5 years preferred
• Strong knowledge of the Home Assessing, Building Repair \& Restoration environment and associated market practices and standards
• Strong commercial acumen and proven capability in the development and execution of strategic programs of work
• Excellent communication skills and the ability to communicate with stakeholders of all levels, along with accurate report writing

The benefits of working at A\&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A\&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas

About us

Auto \& General (A\&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto \& General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto \& General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto \& General is not responsible for any fees related to unsolicited resumes.