We are looking for an experienced UX/UI Auditor on a contract basis to conduct a comprehensive independent audit of an enterprise-grade SaaS web application ahead of its pilot launch in the UAE market.
This is not primarily a UI design or screen-production role. We are looking for a senior UX/UI professional who can objectively evaluate an existing product, identify usability and interface problems, challenge poor interaction patterns, and provide clear, prioritized recommendations before the platform reaches real enterprise customers.
The application includes complex workflows, multiple user roles, dashboards, forms, approvals, data-heavy screens, administrative processes, and interconnected modules. We need someone capable of auditing the experience as an entire system, not just reviewing individual screens for visual consistency.
Scope of the Audit
You will review the product across areas including:
- End-to-end user journeys
- Information architecture
- Navigation and discoverability
- Complex multi-step workflows
- Forms and data-entry experiences
- Dashboards and data-heavy interfaces
- Tables, filters, search, sorting, and pagination
- Role-based experiences
- Approval and review workflows
- Empty states, error states, loading states, and success states
- Notifications and system feedback
- Modal/dialog usage
- Interaction patterns
- Content hierarchy
- Labels, terminology, and microcopy
- Visual hierarchy and consistency
- Accessibility
- Responsive behavior
- User efficiency and cognitive load
- Enterprise usability
- Overall product polish and readiness
Key Responsibilities
- Conduct a detailed UX and UI audit of the complete SaaS platform.
- Review major workflows from the perspective of different user roles.
- Identify usability friction, confusing interactions, unnecessary steps, and workflow bottlenecks.
- Identify inconsistent or non-standard UI patterns across modules.
- Evaluate whether screens clearly communicate what users should do next.
- Review navigation, page structure, information hierarchy, and discoverability.
- Assess complex forms for usability, validation, field organization, and completion efficiency.
- Review tables, dashboards, filters, reporting interfaces, and other data-heavy components.
- Identify places where users may make mistakes or misunderstand system behavior.
- Evaluate feedback mechanisms including confirmations, warnings, errors, notifications, and status indicators.
- Identify accessibility concerns and usability barriers.
- Review visual consistency including spacing, typography, component usage, alignment, states, and hierarchy.
- Identify areas that feel unfinished, inconsistent, or below enterprise software standards.
- Compare patterns against established SaaS and enterprise UX best practices.
- Prioritize findings based on severity, user impact, frequency, and launch risk.
- Provide practical recommendations that our product and engineering teams can implement.
We Want More Than a Visual Review
We do not need someone who only comments on colors, spacing, or aesthetics.
We need someone who asks questions such as:
- Can a new user understand what they are expected to do on this page?
- Is the most important action obvious?
- Is this workflow unnecessarily complicated?
- Could the user accidentally perform the wrong action?
- Are system statuses understandable?
- Does the product provide enough feedback after an action?
- Are users forced to remember information between screens?
- Are similar actions presented consistently throughout the system?
- Can users efficiently work with large amounts of data?
- Does the interface support experienced enterprise users who use the system every day?
- Are permissions and unavailable actions communicated clearly?
- Are errors explained in a way that helps users recover?
- Are forms logically structured?
- Are destructive actions adequately protected?
- Are dashboards actionable or simply displaying information?
- Is terminology consistent throughout the product?
- Does the overall experience feel trustworthy and production-ready?
The auditor should evaluate the product from both a usability perspective and an enterprise product-quality perspective.
Expected Deliverables
At the end of the engagement, we expect a structured audit that includes:
- Detailed UX/UI audit report
- Screenshots or references for identified issues
- Clear explanation of each problem
- Severity or priority classification
- Recommended solution or direction
- Quick wins versus larger structural improvements
- Critical issues that should be addressed before pilot launch
- Medium-priority improvements
- Longer-term UX recommendations
- Cross-product consistency findings
- Accessibility observations
- Overall UX/UI readiness assessment
We strongly prefer findings to be categorized, for example:
Critical: Likely to cause failed tasks, serious confusion, errors, or customer dissatisfaction during the pilot.
High: Significant usability issue affecting efficiency, comprehension, or confidence.
Medium: Noticeable friction or inconsistency that should be improved.
Low / Polish: Visual or interaction improvements that enhance overall product quality.
Ideal Background
We are looking for a senior UX/UI professional with substantial auditing and enterprise product experience.
You should have:
- Strong professional experience in UX, product design, interaction design, or UX auditing.
- Experience reviewing complex SaaS or enterprise applications.
- Strong understanding of UX heuristics and usability principles.
- Ability to evaluate complete workflows rather than isolated screens.
- Experience with data-heavy applications.
- Strong knowledge of forms, tables, dashboards, navigation, workflows, and enterprise interaction patterns.
- Excellent attention to detail.
- Strong understanding of design-system consistency.
- Ability to clearly explain why something is a problem, not simply state personal preference.
- Ability to recommend realistic solutions that engineering teams can implement.
- Strong written communication and documentation skills.
- Ability to prioritize findings according to business and user impact.
Strong Advantage If You Have Experience With
- Enterprise SaaS
- ERP systems
- CRM platforms
- HRMS / workforce platforms
- Workflow-management systems
- Fintech or operational platforms
- B2B applications
- Multi-tenant products
- Role-based applications
- Complex administrative portals
- Design systems
- WCAG / accessibility auditing
- Responsive web applications
- UAE or GCC enterprise products
Contract Engagement
This is a contract-based engagement focused initially on auditing the current product before our UAE pilot.
Depending on the quality of the audit and project requirements, there may be opportunities for continued involvement during product improvements, design reviews, and future releases.
We value an independent perspective. We want the auditor to challenge existing assumptions and clearly identify areas where the product experience is not yet at the standard expected from a professional enterprise SaaS platform.
How to Apply
Please apply with your CV/resume, portfolio, or relevant audit examples and briefly answer the following:
- How many years of UX/UI or product-design experience do you have?
- How much experience do you have auditing existing SaaS or enterprise products?
- What is the most complex enterprise application you have reviewed?
- Have you audited complete end-to-end workflows involving multiple roles and modules?
- What UX audit methodology or framework do you typically use?
- Do you have accessibility/WCAG auditing experience?
- Please share an example where your audit identified a serious usability or workflow problem that was not obvious from simply reviewing the visual design.
- What would your typical audit deliverable include?
Candidates with demonstrated experience auditing complex B2B or enterprise SaaS products will be prioritized.
Pay: AED2,381.37 - AED16,283.61 per month
Work Location: Remote
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