Training Manager, Sales and Customer Support (②Technical) (C3-JP-A-5)

In the technical and product training area (incl. BMW Motorrad);
- Understand the requests from business owners (customer support, sales and marketing division) and the actual status of dealers, and define the training requirements (needs/goal/objective).

• Understand the goal, objective and storyline of the training material from BMW Headquarters in Germany (English) and decide its utilization in Japan.

• Manage the service provider to develop and deliver the programs that fulfil the training requirements, while optimizing the balance of cost/revenue, timing and quality.

• Evaluate the penetration of trainings, degree of understanding of participants and propose improvement plans to achieve target.

• Reporting of the achievements, progress of training activities to dealers, BMW Japan management and to BMW Headquarters in Germany.

• Extract higher performance from service provider with less intervention from BMW.

Provide more effective communication and learning media for dealers (e.g. digitalization).
- Understand the request of business owners (BMW/MINI sales and marketing, Customer support, Motorrad), dealers and translate it into a training requirement.

Brief the training requirement to the service provider and give feedback at certain milestones so as to secure the training programs are developed and/or delivered at agreed quality/timing/cost.

登録資格
Job qualification

・University degree
・At least 3 years’ experience in premium automobile business.
3 years’ experience in training business is preferrable.

・Good knowledge of automobile product and technology.
Knowledge of retail process in automobile business.

Knowledge of BMW and MINI brand / Product is preferrable.
・Project management skill
・Communication skill (verbal and reading/writing)
・Logical thinking skill
・English skills (mainly reading/writing)
・MS Office (Excel, Word, Power Point)

勤務地
Location

BMW Group アカデミー幕張 / BMW Group Academy Makuhari