Training Manager, Sales and Customer Support (①incl. Sales) (C3-JP-A-5)

In the sales training area；
- Understand the requests from business owners (customer support, sales and marketing division) and the actual status of dealers, and define the training requirements (needs/goal/objective).

• Understand the goal, objective and storyline of the training material from BMW Group headquarters in Germany (English) and decide its utilization in Japan.

• Manage the service provider to develop and deliver the programs that fulfil the training requirements, while optimizing the balance of cost/revenue, timing and quality.

• Evaluate the penetration of trainings, degree of understanding of participants and propose improvement plans to achieve target.

• Reporting of the achievements and progress of training activities to dealers, BMW Japan management and BMW Group headquarters in Germany.

For dealer hiring support;
- Together with the service provider, define the activities to maximize the number of people hired at the dealer within the agreed budget.

• Adjust the planning and spending during the year depending on the progress of hiring (revenue) so as to stay within the agreed budget.

• Extract higher performance from service provider with less intervention from BMW.

Provide more effective communication and learning media for dealers (e.g. digitalization).
- Understand the request of business owners (BMW/MINI sales and marketing, Customer support, Motorrad), dealers and translate it into a training requirement.

Brief the training requirement to the service provider and give feedback at certain milestones so as to secure the training programs are developed and/or delivered at agreed quality/timing/cost.

登録資格
Job qualification

・University degree
・At least 3 years’ experience in premium automobile business.
・Experience in training business is preferrable.
・Knowledge of basic automobile features
・Knowledge of retail process in automobile business.
・Project management skill
・Communication skill (verbal and reading/writing)
・Logical thinking skill
・English skills (mainly reading/writing)
・MS Office (Excel, Word, Power Point)

勤務地
Location

BMW Group アカデミー幕張 / BMW Group Academy Makuhari