Trade Sales Support

As a Trade Sales Support team member your role is critical part of our business, responsible for supporting our Account Managers, coordinating sales orders, managing customer enquiries while liasing with suppliers and internal teams to ensure timely deliveries to our valued trade customers. This role is a stepping stone to becoming an account manager as you develop your sales, relationship management and organisational skills.

Based at CARTERS Papakura, you will join a great culture where you will be valued for your hard work and supported in your growth and development.

About the role

Alongside your team, you will:

• Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction
• Undertake estimating and pricing for customers
• Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers
• Diligently track backorders to ensure comprehensive follow-up and fulfilment
• Deliver exceptional customer service by swiftly identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately

About you

The ideal candidate will thrive in delivering unparalleled customer service and sales support. Additionally, you will showcase the following characteristics:

• Skilled administrator known for their exceptional efficiency and precision
• Estimating and pricing experience
• You may come from an EA/PA background skilled with being able to multi-task whilst ensuring accuracy
• Robust organisational skills coupled with effective time-management capabilities
• Exceptional abilities in written and verbal communication, adept at interacting effectively across all levels of an organisation
• Proficient in utilising computer systems with a solid grasp of technology
• Innate interpersonal skills, adept at fostering trust and building rapport with our valued customers
• Collaborative individual committed to working within a team environment
• Prior exposure in customer service or sales-related roles

Advantages of Advancing Your Career with Carters

• Stability and a focus on work life balance, this role offers permanent full-time employment
• Attractive compensation package
• 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver
• Company buying privileges across all CARTERS stores
• Opportunities for training, growth, and advancement. This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles

About Carters:

For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated.

Apply now to join the CARTERS team!

Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).