Technical Operations Manager (Office Based)

About Us

FlexManager is a cutting-edge software solution designed to streamline compliance, assets, workforce, and safety management for modern organisations. Trusted by global brands, we help businesses gain real-time insights, reduce risk, and improve operational efficiency through our powerful and intuitive platform.

We are a small established SaaS company providing software solutions in a structured and customer-focused environment. We are seeking a Technical Operations Manager to oversee the day-to-day coordination and management of our technical and customer support functions.
This role will manage a team of approximately 15 staff across software development, QA/testing, and technical support. The position is focused on operational management, delivery coordination, team leadership, and ensuring high standards of customer service and software quality.

This is a hands-on management role suited to someone who enjoys working closely with teams, solving operational challenges, improving processes, and helping technical teams perform effectively.

This is a newly created position, and the successful candidate will play a key role in building structure, improving operational processes, defining team coordination practices, and helping establish clear ways of working across development, QA, and support functions.

The Role

The Technical Operations Manager will act as the central coordination point between development, QA, support, and leadership teams. The successful candidate will ensure priorities are managed effectively, projects and releases stay on track, customer issues are escalated appropriately, and teams are supported in delivering high-quality work.

You do not need to be a software developer for this role, but you should be comfortable working within a technical SaaS environment and managing technical teams.

Key Responsibilities

• Lead and support a multidisciplinary team of approximately 15 staff
• Manage workload planning, priorities, and day-to-day team coordination
• Conduct regular 1:1 meetings and performance reviews
• Support staff development, mentoring, and accountability
• Coordinate software delivery activities across development and QA teams
• Oversee technical support operations and escalation handling
• Improve internal processes and operational efficiency
• Assist with project coordination and operational planning
• Maintain visibility across delivery, support, and testing activities
• Build and implement operational structure, processes, and team workflows for a newly established management function
• Support structured operational and quality processes

Requirements

• Previous experience managing teams in a software or technical environment
• Strong organisational and operational management skills
• Excellent communication and people management abilities
• Experience working in a SaaS or software-focused business
• Ability to manage multiple priorities across teams
• Strong problem-solving and decision-making skills
• Experience managing development, QA, or support teams desirable
• Familiarity with Microsoft 365, SharePoint, or similar platforms advantageous

What We Offer

• Competitive salary based on experience
• Stable long-term role within an established SaaS company
• Small collaborative team environment
• Opportunity to have direct operational impact across the business
• Supportive and practical working culture

Education

• Degree or diploma in:
• Business
• Information Technology
• Software Development
• Project Management
• Operations Management
• Or a related discipline

Job Details

Job Type: Full-time, Permanent
Schedule: Monday to Friday
Work Location: On-site – Galway

Pay: €65,000.00-€75,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• On-site parking
• Sick pay

Ability to commute/relocate:

• Galway, County Galway: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)

Education:

• Bachelor's (required)

Work authorisation:

• Ireland (required)

Work Location: In person