Student Services Administration Assistant

Student Services Administration Assistant (Part-time Permanent)

ILSC \& Greystone College Australia, part of the ILSC Education Group, is a private language and career college

with campuses in Adelaide, Melbourne, Sydney, Perth and Brisbane, as well as in Canada, India and Ireland.

This varied and challenging position is open in our Adelaide Campus and offers numerous opportunities for

growth and development within the international education industry. The Student Services Administration

Assistant role reports to the Student Services Manager and is responsible for a variety of functions, such as:

Student Advising Duties

• Supporting students on campus by advising on aspects such as cultural acclimatization and general

academic issues * Helping students with questions and problems and/or leading them to the correct department * Supporting student accommodation requests (i.e. Homestay and student residence) * Providing a special duty of care for underage students with regular check-ins * Facilitating academic and financial intervention and problem-solving (if required) * Supporting students and agents by answering phone calls, responding to questions about current

student status and providing course information * Acting as a point of contact for walk-in students, conducting school tours and ensuring successful

conversion * Facilitating student extensions * Creating and revising invoices and payment plans * Updating PRISMS site with relevant student information * Assisting the manager and academic director with assigned tasks

Reception duties

• Greeting students, agents and visitors in a warm, friendly and professional manner
• Helping students with login issues to the myILSC or myGreystone App
• Answering the phone, transferring calls and taking messages
• Helping students, agents and visitors with questions and leading them to the correct staff and

department * Supporting local teams with the weekly orientation process for new students (including pre-arrival

checks and communication, Day 1 Orientation, and late-comer follow-up) * Supporting local teams with purchase requests * Updating the school’s academic management system (Odyssey), as well as other databases

(PRISMS) * Managing textbook inventory and distribution * Purchasing OSHC (student health insurance) and ensuring students receive their insurance cards * Ordering and managing stationery and school supplies * Making coffee and snacks runs for guests, special events and staff drinks * Coordinating with cleaners on the quality of cleanliness of the campus, making sure that the

premises are kept clean and in good condition at all times * Attending general staff meetings and training sessions as needed

Selection Criteria

• Understanding key regulatory compliance requirements, including: ESOS Act, National Code 2018,

ELICOS Standards 2018, NEAS

• Working experience within the education industry.

• Excellent time management and ability to work under pressure in a fast-paced environment

• Proven leadership skills

• Outstanding organisational and prioritising skills

• Demonstrated customer service skills

• Effective and clear written and oral communication in English

• Excellent technical skills (Database, Microsoft 365, PRISMS, etc.)

• Able to respond appropriately and promptly to a variety of enquiries from current and prospective

students, agents and sales teams

• Able to find information and work independently and collaboratively with other departments

• Able to be flexible, adaptable and have problem-solving skills

• Able to always maintain composure and professional behaviour, especially while under pressure

• Proactive in taking the lead on tasks and collaborating with the team on the workload

• Patient, empathetic and approachable

Working Hours and working rights

• This is a part-time position and has an immediate start.
• This position based at the Adelaide Campus. Working-from-home arrangements will not be available.
• Our ordinary hours of work are between 7:30 am and 7:00 pm from Monday to Friday. Schedules will

be discussed with the manager and must adhere to operational requirements.

About ELS, ILSC \& Greystone College

A world leader in language education \& vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada, in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of experience delivering life-changing learning experiences for international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.

Our Mission

To provide our global community with transformative learning, living, and work experiences through high-quality language, career, and higher education programs.

Our Core Values

• PASSION: To enrich \& transform people’s lives
• INNOVATION: To evolve through creativity \& diversity.
• RESPECT: To treat everyone with compassion \& dignity.
• COLLABORATION: To build community \& achieve more together
• INTEGRITY: To act responsibly \& ethically in everything we do.

Equal Opportunity Statement

ELS, ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity and Affirmative Action employers. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact HR at [email protected].