Station Operations Manager (Cold Chain)

Job Overview

We are seeking an experienced Station Operations Manager (Cold Chain) to oversee end-to-end temperature-controlled logistics operations. This role is critical in ensuring the efficient, timely, and compliant delivery of cold chain products while maintaining high service levels and operational excellence. You will lead a team on the ground, optimise processes, and drive continuous improvements across the supply chain.

Key Responsibilities

1. Operations & Capacity Planning

• Ensure sufficient capacity for parcel collection and delivery
• Drive high SLA performance and timeslot adherence
• Minimise product damages and defrosting incidents

2. Cost & Performance Management

• Manage operating costs in line with budget targets (~$350K/month)
• Monitor financial and operational performance metrics
• Implement cost optimisation initiatives

3. SOP Governance & Compliance

• Ensure adherence to operational SOPs across processes, equipment, and facilities
• Maintain compliance with cold chain handling standards
• Drive consistency in execution across the station

4. Process Improvement & Optimisation

• Identify and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma)
• Optimise workflows to enhance efficiency and productivity
• Drive operational innovation and scalability

Leadership & Team Management

• Lead and develop a team of ~20 staff (supervisors, drivers, sorters)
• Set performance goals and drive accountability across the team
• Act as the primary communication channel for policies and updates
• Work hands-on with the team on the ground to resolve issues and remove barriers

Requirements

Experience & Skills

• 3–5 years of experience in logistics, distribution, or cold chain operations
• Proven experience managing teams of 10+ employees
• Strong analytical and problem-solving skills with data-driven decision-making
• Experience in Lean, Kaizen, or Six Sigma methodologies (preferred)
• Ability to thrive in a fast-paced, high-pressure environment

• Strong communication and stakeholder management skills

• Bachelor’s Degree in Supply Chain, Operations, or related field

• Lean Six Sigma Green Belt is an advantage

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.