Sr Operations Manager, Japan Growth Ops, Retail

Consumer Growth Manager - Uber Eats Japan

About the role

We're looking for a data-driven growth professional to drive consumer acquisition, engagement, and retention initiatives across Japan. You'll partner with Marketing, Operations, and cross-functional teams to execute high-impact campaigns that grow and retain our user base.

What you'll do

Campaign execution \& growth strategy* Execute consumer growth campaigns across the full lifecycle: acquisition, engagement, and retention * Translate data insights into actionable recommendations and execution plans * Support development of consumer growth strategy in partnership with Marketing and Operations

Operations \& performance management* Manage day-to-day campaign execution, including timelines, coordination, and goal tracking * Monitor and analyze key performance metrics: user health, campaign effectiveness, and communication performance * Provide insights and recommendations based on performance data

Cross-functional collaboration* Coordinate with Operations, Sales, Strategy \& Planning, Marketing, Legal, Product, and Global teams * Align stakeholders to ensure smooth campaign delivery and strategic alignment * Communicate clearly across functions to drive execution excellence

Basic qualifications* 7+ years of experience in marketing, operations, strategy, or finance * Experience in fast-growing or consumer-focused businesses * Strong analytical skills: SQL proficiency and comfort working with data to drive decisions * Fluent English with the ability to communicate clearly across functions * #GoGetIt mindset with customer obsession

Preferred qualifications* Experience owning consumer growth, lifecycle management, or retention strategies * Japanese fluency or strong working proficiency * Strong project management skills with the ability to manage multiple initiatives simultaneously * Clear communicator with a collaborative, growth-oriented approach