SPA Therapist

• ▪ All applicants must exhibit an approachable and enthusiastic demeanor through body language eye contact and verbal dialogue.

▪ Responsible for answering all incoming calls in a friendly and effective manner.

○ Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol.

○ Must be comfortable and effective at phone sales and up-selling.

○ Confirm reservations for spa services.

○ Assist with group scheduling.

○ Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.

○ Must stay current on all relevant certifications.

○ All therapists must be approachable and enthusiastic with good:

o Body language

o Eye contact

o Verbal dialogue.

○ Assist in upkeep FIT Center and arrange for maintenance service from time to time.

Client Services

• Knowing all spa services, pricing and other services provided by the resort.
• Building initial client profile information and Responsible for providing all guests with personal attention
• anticipating guests’ needs
• escorting guests to the appropriate service area (massage area
• nail stations etc.) and addressing the extra details.

○ Responsible for developing a professional rapport with each guest to help build trust and brand loyalty as well as generate more in-depth information for the client profile form.

○ Provide guests with the requested information making suggestions and using suggestive selling techniques whenever possible.

○ Work to resolve guest challenges with effective and imaginative problem solving.

○ Knowledgeable about retail items and educating guests on every product they enquire about.

○ Be the first face of Breeze and uphold the ideals of the Breeze philosophy ensuring that guests feel comfortable relaxed and informed.

○ The ability to graciously respond to guests is essential.

○ Practice sanitation and safety guidelines provided by the Department of Health and the hotel.

Qualifications:

• Education
• Skills \& Experience
• Hold Spa Manager License from Ministry of Public Health.
• Ability to obtain and/or maintain local government required licenses
• certificates or permits specific to this position.
• Previous experience in spas hotels
• administration or customer service is preferred.
• Ability to communicate fluently in English and the primary language of the workplace both verbally and non-verbally.
• Ability to perform mathematical calculations with speed and accuracy.
• Work independently and take initiative with minimal supervision.
• Excellent interpersonal skills
• able to create a professional and comfortable environment for all spa guests and team members.
• Highly organized
• ability to multi-task and work well within a team.
• Computer literate (Microsoft Office) and competent in learning new software programs.

Abilities \& Equipment

▪ Maintain working knowledge of the following:

▪ Spa reservations system

▪ Point-of-sale system (POS)

▪ Property management system (PMS)

▪ Communication systems

▪ Effectively communicate with all co-workers

• spa guests
• hotel guests and management to their understanding.

▪ Exert physical effort in transporting up to 10 kgs.

Send your CV to:
[email protected]

Positions are opened to all local and permanent
residence of Malaysia only.

Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,400.00 per month

Benefits:

• Health insurance
• Meal provided

Work Location: In person