Spa Receptionist

Overview
We are seeking a professional and friendly Spa Receptionist to join our HSpa team. The Spa Receptionist is responsible for delivering exceptional customer service to guests, managing appointments, and assisting in the day-to-day operations of the spa. They create a welcoming atmosphere, handle client inquiries, and ensure that all administrative duties are completed efficiently and accurately. The role requires multitasking, attention to detail, and a passion for wellness and hospitality.

Responsibilities
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• Guest Services:

• Greet guests warmly as they arrive at the spa and make them feel welcome.

• Provide information about spa services, treatments, and packages.
• Handle client inquiries, both in person and over the phone, regarding services, pricing, and availability.
• Maintain a calm and welcoming environment for clients, ensuring a pleasant spa experience.
• Appointment Scheduling:
• Manage and coordinate appointments using spa software or scheduling systems.
• Confirm and reschedule appointments as necessary.
• Ensure all necessary details for each appointment are accurately recorded (service type, client preferences, special requests).
• Prepare client treatment rooms by ensuring everything is set up in accordance with the scheduled services.
• Administrative Duties:
• Handle billing, processing payments (cash, credit, or gift cards), and issuing receipts.
• Assist with spa-related paperwork, such as client intake forms, consent forms, and membership agreements.
• Maintain accurate records of guest information and appointment history in the spa management system.
• Ensure all client personal information is kept confidential and secure.
• Sales & Upselling:
• Assist in promoting retail products and services (e.g., skincare products, membership packages, or seasonal promotions).
• Upsell spa services or recommend additional treatments to clients to enhance their spa experience.
• Process retail transactions and maintain a tidy retail display.
• Facility Maintenance:
• Ensure the reception area is neat, organized, and inviting.
• Monitor inventory of spa supplies (e.g., towels, toiletries) and notify management when stock needs replenishing.
• Ensure that spa ambiance (lighting, music, temperature) is always appropriate for guest relaxation.
• Communication & Teamwork:
• Coordinate with therapists, estheticians, and other spa staff to ensure smooth operations.
• Communicate effectively with other team members to ensure that clients receive the best possible service.
• Handle any complaints or concerns from guests with professionalism and escalate to management if necessary.

Key Skills and Qualifications:

• Customer Service: Excellent interpersonal and communication skills, with a focus on creating a positive guest experience.

Experience and Education:

• Previous experience in a receptionist or customer service role (preferably in a spa, wellness center, or hospitality setting).
• High school diploma or equivalent required; additional certifications in hospitality or wellness-related fields a plus.
• Experience with scheduling software or spa management software is highly preferred.

Working Conditions:

• Full-time or part-time positions available.
• Must be available to work weekends, evenings, and holidays as needed.
• Ability to stand for extended periods and perform light physical duties (e.g., light lifting, restocking).
• Multitasking: Ability to manage multiple tasks simultaneously, including answering phones, scheduling appointments, and handling transactions.
• Organization: Highly organized, with strong attention to detail and accuracy.
• Computer Skills: Proficiency with spa management software, Microsoft Office Suite, and general office equipment (e.g., phone systems, fax machines).
• Sales Ability: Ability to upsell products and services in a non-pushy, informative manner.
• Professional Appearance & Demeanor: Maintaining a polished, professional appearance and demeanor at all times.
• Problem-Solving: Capable of addressing guest issues or complaints and finding effective solutions quickly.
• Team Player: Ability to collaborate with colleagues and contribute to a positive team environment.

Job Types: Full-time, Part-time

Pay: £26,436.80 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Referral programme

Work Location: In person