Senior Sitecore Specialist (Bank only)

Confidential Job Profile: Application Analyst Role Purpose The Application Analyst – Website Support is responsible for supporting, maintaining, and enhancing the organization’s public websites and related digital platforms. The role ensures platform stability, timely issue resolution, effective coordination with business and technology stakeholders, and successful delivery of website changes across development, testing, and production environments. Key Responsibilities Provide day-to-day application support for corporate websites, Sitecore CMS, SharePoint-based pages, website components, forms, product catalogues, campaign pages, and related integrations. Monitor and resolve production issues, including website availability, page rendering issues, form submission errors, broken links, content publishing problems, performance issues, and component defects. Coordinate with internal business teams such as Marketing, Digital Banking, Cyber Security, Infrastructure, and Operations to understand requirements, validate fixes, and ensure timely closure of issues. Work closely with vendors and managed service providers to investigate defects, review technical findings, track action plans, and ensure delivery within agreed timelines. Support release activities across SIT, UAT, and Production environments, including package validation, deployment coordination, smoke testing, post-deployment verification, and issue tracking. Assist in security, performance, and resilience-related reviews by providing URLs, test data, evidence, clarification, and coordination support to assessment teams. Review and validate website enhancements, new components, content migrations, forms, APIs, and integration changes before business sign-off and production rollout. Maintain clear communication with stakeholders by sharing status updates, issue summaries, timelines, risks, dependencies, and escalation points. Support CMS users and content authors by clarifying configuration steps, reviewing content-related issues, and coordinating fixes where system changes are required. Prepare and maintain support documentation, user guidance, release notes, RCA inputs, issue logs, and operational records for audit and continuity purposes. Confidential Operational Activities Track website incidents and service requests from initial reporting through resolution and closure. Coordinate RCA preparation for outages, critical defects, and recurring issues. Validate production fixes with business users and confirm readiness for closure. Support UAT planning, test coordination, defect triage, and business validation sessions. Ensure non-production URLs, credentials, test data, and access requirements are available for testing and assessment activities. Follow up on vendor deliverables, deployment packages, defect fixes, and pending dependencies. Assist with platform optimization activities, including performance improvement recommendations and implementation follow-up. Support vulnerability remediation by coordinating with Cyber Security, vendors, infrastructure teams, and business validators. Required Technical Knowledge Hands-on understanding of CMS platforms, preferably Sitecore, including content structures, components, publishing, forms, workflows, and back-office configuration. Working knowledge of website technologies such as HTML, CSS, JavaScript, APIs, web forms, content delivery environments, and hosting concepts. Experience supporting application environments such as Development, SIT, UAT, and Production. Understanding of incident management, change management, release management, and production support processes. Awareness of website security, vulnerability remediation, performance testing, monitoring alerts, and operational resilience requirements. Ability to review technical findings, coordinate with developers, and translate business issues into actionable technical requirements. Required Skills and Competencies Strong analytical and troubleshooting skills with the ability to investigate issues across business, application, vendor, and infrastructure layers. Excellent stakeholder coordination skills, especially when working with business teams, vendors, cyber security, infrastructure, and project teams. Confidential Clear written and verbal communication skills for status reporting, escalation, issue clarification, and user guidance. Ability to manage multiple priorities, follow up on dependencies, and drive closure of open items within agreed timelines. Strong attention to detail when validating website behavior, content accuracy, component functionality, and production readiness. Good understanding of banking technology controls, confidentiality, audit requirements, and production support discipline. Key Deliverables Stable and continuously available website platforms with timely resolution of production issues. Successful coordination and validation of website enhancements, content migrations, forms, APIs, and component releases. Accurate status reporting on defects, risks, dependencies, releases, and vendor deliverables. Timely support for security testing, performance testing, vulnerability remediation, and production readiness activities. Well-documented support processes, RCA inputs, release notes, user guidance, and operational records. Effective stakeholder engagement and timely closure of business validation and sign-off activities. Preferred Experience Experience in website application support, CMS support, digital platform operations, or application production support. Experience working with Sitecore, SharePoint, cloud-hosted websites, website forms, product catalogue integrations, and digital marketing platforms. Experience coordinating with vendors for managed services, support contracts, release delivery, and defect resolution. Experience in banking, financial services, or other regulated environments where audit, security, and production stability are critical.

Pay: AED5,000.00 - AED15,000.00 per month

Work Location: In person