Senior Cargo Agent

Job Purpose

Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability.

Emirates SkyCargo is a cargo airline based in Dubai, United Arab Emirates. As of 2020, it is the fourth largest cargo airline worldwide in terms of the total freight tonne-kilometres flown and international freight tonne-kilometres flown.

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
• Monitor import cargo receipt and breakdown, resolving any related issues
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
• Update flight handling reports including identification and monitoring of irregularities and discrepancies
• Dispatch post flight information to the correct departments in a timely manner.
• Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
• Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
• Complete administrative duties as directed by the cargo supervisor/officer, including data entry, statistics and reports
• Provide support, guidance and coaching to cargo agents
• Provide operational support and cover operational duties as directed by the cargo supervisor/officer e.g freighter

Qualification

• Minimum of 3 years' experience in an airline, cargo operations, or freight forwarding environment.
• Knowledge of dangerous goods regulations and ideally hold a DG certificate
• Knowledge of weight \& balance procedures and Live Animal regulation
• PC based skills including Microsoft Word/Excel/ E-mail
• Proficient in spoken and written English
• Hold a valid State or Territory driver’s licence in order to obtain an airside license

The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Only applicants with the legal right to work and live in Australia unrestricted and available to work on a rotating roster will be considered.

Salary \& benefits

By joining Emirates, you’ll receive a competitive salary along with benefits such as discounted travel and subsidised private health insurance.