Senior Administrator

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Senior Administrator - HR Data Retention and play a pivotal role in shaping the future of our organisation by driving people strategies that empower our global workforce. Experience a fast-paced, multicultural environment where your expertise in human resources will contribute to building a world-class employee experience while advancing your own career on a global stage.

As a Senior Administrator your job will be to plan and execute the comprehensive administration support required for the department section functions to the required standards as per company policy, standards and procedures. Coordinate with or supervise a team of admin assistants to support the admin logistics of the department. The job will require a level of knowledge of the relevant department/section and a thorough knowledge of the administration systems.

In this role, you will:

• Plan, oversee and coordinate the administration workload in accordance with operational requirements. Ensure workload is shared and distributed evenly and wherever necessary prioritised to meet urgent requirements.
• Monitor, control and interpret all relevant administration documentation to ensure correct policy, standards and procedures are being applied and adhered to. Ensure relevant information is communicated to the required stakeholders and other sections as required. Maintain a prompt system for acceptance and delivery of admin documents.
• Oversee the implementation and functioning of admin systems through close coordination with the IT support teams. Generate reports, ensure admin systems are utilised effectively to collate analyse and retrieve data and that any issues are addressed with respective stakeholders.
• Resolve issues arising from the queries and complaints from customers, staff and stakeholders in order to provide a high level of customer service for admin related issues and retain customer confidence.
• Oversee and collate timely processing of transactions, billing, manuals and documents, initiate update and track any follow up action required and liaise with relevant stakeholders to ensure accuracy of the above. Coordinate with external vendors where required to ensure service level agreements are tracked and adhered to.
• Maintain and support database on departments assets, supplies and facilities where required and escalate areas of concern to ensure supplies are monitored and tracked.

Other activities may include: + Execute the leave distribution and manpower resource deployment for the department + Supervise operational aspects of the administration section such as timekeeping, transportation, security access, mail handling, passes and permits and staff inductions + Process inquiries regarding training programs and act as liaison for program manager with relevant stakeholders.

Qualification

12 years schooling or equivalent.

To be considered for the role, you must meet the below requirements:

• 3+ Years experience in a relevant role. Thorough knowledge and understanding of computer applications relevant to the role.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary \& benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers .