Retail Operations Executive

Founded in 2017, VETRESKA isn't just a pet brand – we are architects of enchantment! Fueled by a fervent desire to transcend conventional boundaries, we redefine pet products with an imaginative flair. Think of us as wizards, conjuring designs that evoke wonder and excitement, all while seamlessly merging playfulness with purpose – a synergy we refer to as Together Reimagined.

Envision the scenes where pets and their human companions share captivating moments. This is the canvas that VETRESKA paints. From animated tail wags to contented purrs, our meticulously crafted products thread stronger connections between pets and their owners.

Our focus is on cherishing the everyday anecdotes of pet companionship, each imbued with a touch of whimsy – a testament to our commitment to Together Reimagined.

Role Purpose

We are seeking a dedicated Retail Operations Executive with a passion for luxury retail to support the delivery of operational excellence. The ideal candidate will assist in optimizing store operations, maintaining high standards of execution, supporting retail initiatives, and ensuring a seamless customer journey. Working closely with store teams, Retail Operations Manager and other corporate functions, this role plays a key part in driving operational consistency, enhancing the client experience, and supporting the achievement of business goals in line with the company’s strategic vision.

Key Responsibilities

Retail Operations

· SOP Development \& Maintenance

· System \& Tools Management

· Store Standards \& Compliance

· Store \& Inventory Audits

· Mystery Shopping Program

Store Expansion \& Setup

· Equipment planning \& Procurement

· Interior \& Renovation Management

· New Store Launch \& Milestone Tracking

· Landlord Liaison \& Communication

· Budgeting \& Cost Management

Inventory \& Logistics Management

· Logistics Coordination (Retail \& Grooming Stocks)

· Product Procurement

· SG Warehouse \& Logistics accountability

· Sea \& Air Freight Coordination

· Payment \& Contract Administration

· Grab Store Operations

· Event \& Ad Hoc Support Tasks

Merchandise Planning \& Buying

· Support planning and execution

· Monitor stocks performance

· Coordinate with suppliers

· Create and maintain retail system

· Support new product launches and campaigns

· Conduct market research and competitor analysis

Requirements

· Bachelor’s degree in any field

· 3-5 years of experience in retail operations, buying, merchandising, inventory management, and multi-store coordination. Experience in luxury or pet retail industry will be an advantage

· Strong understanding of retail operations, merchandise planning, store processes and customer service standards

· Strong numerical and analytical skills to interpret sales and inventory data

· Strong negotiation and vendor management skills

· Proven ability to support sales growth initiatives and contribute to improving operational efficiency across stores

· Strong analytical skills with the ability to interpret data, identify issues and support the implementation of action plans

· Excellent communication and interpersonal skills

· Highly organized, detail-oriented, and able to manage multiple priorities

· Pro-activeness, hands-on, committed to spend time in stores to support operations, observe execution, and build strong working relationships with store teams

· Strong problem solving skills and a collaborative mindset

· Proficient in Microsoft Office; familiarity with retail system or POS platforms is an advantage

· Passion for retail excellence; interest in animals and pet care products is highly desirable

We welcome candidates we are enthusiastic about pets, compassionate about people and with a strong sense of business acumen to apply.

If you're ready to contribute to a fun and supportive team while making a positive impact on pets and their owners, we'd love to hear from you!

Job Type: Full-time

Pay: $4,000.00 - $4,800.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Work from home

Work Location: Hybrid remote in Queenstown