RESERVATIONS AGENT

ROLE SUMMARY We are looking for a detail-oriented and proactive Reservations Agent to handle room bookings, manage OTA channels, and maximize occupancy at Tamr Inn Hotel, Dubai.

KEY RESPONSIBILITIES

• Handle all reservation inquiries via phone, email, and OTA platforms
• Manage bookings and room inventory in the PMS and channel manager
• Monitor rates and availability across all online channels
• Coordinate with front office for smooth guest arrivals
• Respond to guest queries and special requests related to bookings
• Generate reservation reports and daily arrival summaries

REQUIREMENTS

• 2–3 years of hotel reservations experience (UAE experience preferred)
• Proficient in hotel PMS and channel management systems
• Familiar with OTA platforms (Booking.com, Agoda, Expedia, etc.)
• Strong written and verbal communication in English
• Flexible to work in rotational shifts including weekends
• Hospitality diploma/degree preferred

WHAT WE OFFER

• Competitive salary and benefits
• Medical insurance and annual leave per UAE Labour Law
• Growth opportunities within Empire Hospitality Management group

Pay: AED1,800.00 - AED2,500.00 per month

Work Location: In person