Relationship Manager - Inside Sales

Posted: 14/05/2026 Closing Date: 12/06/2026 Job Type: Permanent - Full Time Location: Chatswood, NSW, Australia Job Category: Sales

Job Description

About Us

At Viatek, we deliver tailored and sustainable technological business solutions through managed services, professional services, cloud services, office automation and managed print services, all aimed at improving the performance of our clients. We partner with industry leaders, including Microsoft, Aussie Broadband, Fuji Film and Access 4 to bring global capabilities to regional and metro businesses. We are growing, and we are looking for driven professionals who thrive in a customer-centric environment.

Viatek has a long history of supporting and developing our teams to have long, successful careers. Our values are key to our success, and we look to employ those who share a similar value set.

• People
• Integrity
• Innovation
• Customer

The Role

We’re seeking a motivated Sales Development Representative/Relationship Manager to join our expanding Inside Sales Team.

Reporting to the Inside Sales Manager, you will work on an important section of our clients, becoming a trusted advisor to existing customers, identifying opportunities, building relationships, and converting leads into long-term partnerships. You will also be responsible for sourcing new business leads, targeting verticals in which we are strong and working closely with Account Managers to grow our business. You will play a crucial role in establishing relationships and marketing our company’s brand in a way that is positive, honest, and professional.

You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build an instant rapport. If you enjoy talking to people and helping clients to see the value in new products, this is the job for you! Whilst there is an initial period where this role will be based in the office, flexible work arrangements may be made in time.

Responsibilities

• Develop and maintain strong relationships with current clients, ensuring high levels of customer satisfaction
• Understand customer needs and recommend tailored IT solutions, including managed services, hardware (e.g., printers, phone systems), and software offerings
• Proactively prospect, identify and qualify new business opportunities via warm and cold outreach
• Collaborate with internal teams (technical, regional sales, marketing) to deliver compelling proposals and solutions
• Track all activities through Salesforce

What We’re Looking For

• 2–4 years of experience in a phone-based sales or account management role (preferably in IT services, tech, or office equipment)
• Strong phone presence, communication, and interpersonal skills
• Willingness to learn and an interest in professional development
• Comfortable with Salesforce or similar CRMs
• Ability to understand and explain technical products and services in simple terms
• Desire to be a part of a team
• Agile, with the tools to switch between relationship management and sales discussions as needed
• [Advantageous] Familiarity with printer solutions, managed services, or cloud technologies

Why Join Us?

We want you to be successful, and this starts at the very start. We have a structured onboarding program that supports your development in the role. On top of this, we offer:

• Competitive base salary + quarterly bonuses
• Ongoing training and development
• Opportunities for career growth in an ever-growing and vital team within the company
• A supportive, collaborative team culture where your contributions matter

We have ongoing discussions about your role and career path, along with annual formalised salary reviews. Lastly, we have built a strong culture based on trust and respect, we have high quality leaders and teams that support one another. This is an excellent opportunity, and if it’s something that interests you, we encourage you to apply.