Quality Assurance Manager

Why choose Lotto? / He aha koe e kōwhiri nei i a Lotto?

At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So, working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having fun along the way.

Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, whilst returning 100% of our profits back into our communities around Aotearoa.

Your day-to-day / Āu mahi ia te rā:

• Lead and coach a skilled QA team, creating a strong test-driven culture that values quality, learning and accountability
• Shape how testing is done across teams—setting clear frameworks, standards and ways of working
• Partner closely with engineering leaders, delivery teams and suppliers to embed quality from design through to release
• Oversee test planning, execution and reporting to ensure software is secure, reliable and fit for purpose
• Keep quality visible—using metrics and insights to support confident, timely decision-making
• Drive continuous improvement across test practices, tools and environments
• Play a hands-on role in releases, ensuring high-risk issues are identified and resolved before production
• Balance people leadership with delivery—supporting performance, growth and wellbeing while meeting delivery goals

Your team / Tō rōpū:

You’ll lead a dedicated Quality Assurance team sitting at the heart of Lotto NZ’s Software Delivery function. This team plays a critical role in protecting the integrity, security and reliability of the systems New Zealanders trust every day.

Working closely with software engineers, delivery leaders and external partners, your team ensures quality is built in from the start—across requirements, design, testing and release. From customer-facing digital platforms to complex integrations, the work spans multiple technologies and delivery approaches.

The team is focused on lifting test maturity across the organisation—building strong frameworks, improving environments and embedding test-driven thinking. With frequent releases and ongoing change, quality is not an afterthought; it’s a d responsibility your team champions.

As Quality Assurance Manager, you bring people leadership and technical direction together. You’ll support the Principal QA Manager, develop capability across the team, and ensure everyone has what they need to succeed—clear standards, strong partnerships and room to grow.

The result? Confident releases, resilient systems and software that delivers real value to our customers and communities.

A bit about you / He kōrero mōu:

As an experienced Quality Assurance leader, you’ll be passionate about what you do and proud of the role quality plays in delivering trusted software. You enjoy leading people, improving how things work, and making sure customers get a great outcome.

You will bring:

• Experience leading and developing QA or testing teams in complex technology environments
• A strong understanding of how software is built and tested, across different delivery approaches
• Confidence setting clear testing standards and improving test practices over time
• The ability to balance people leadership with hands-on delivery focus
• A practical mindset—you can spot risks early and help teams solve problems calmly and clearly
• Experience working with digital platforms, integrations or multi system environments
• Strong communication skills and the ability to work well with technical and non technical colleagues
• A customer first mindset, with a genuine care for delivering quality and reliability

You’ll be comfortable working in an environment where integrity, security and trust really matter—and where your leadership directly supports systems used by millions of New Zealanders.

How we care for you / Me pēhea tā mātou tiaki i a koe:

To help you win at work and beyond, we’ve created some purposeful ways to look after you, your whānau and the community we . Some of this includes:

• Insurances including medical, life, income protection and critical illness to make sure you’re covered whenever you need it!
• Extra Parental leave benefits including return to work lumpsum payment plus KiwiSaver equality payment.
• An annual wellness benefit to support your wellbeing.
• Access Perks, our staff discount programme, with great deals and everyday savings across popular NZ brands.
• Cancer Care Programme: access to comprehensive cancer support, including personal health coaching and educational resources. Free and confidential for employees and their whānau.
• Flexibility to have the work-life balance that suits both you and the people you care about via our hybrid working model.
• Extra paid leave for days like Lotto Day at Christmas and Volunteer Day.
• Personalised development to help you grow, including access to tools like Eurostaffs Learning.
• Recruitment referral bonus.
• Modern office in Newmarket plus barista coffee machine.
• An array of health and wellness benefits such as free flu jabs, access to EAP and onsite gym.
• Opportunity to join any of our Inclusion, Diversity, Equity and Wellbeing networks.
• Enjoy fresh fruit, biscuits, coffee, breakfast, and a selection of teas on us!

Come as you are / Haere noa mai:

We want you to feel at home when you’re with us. We accept you and celebrate you exactly as you are, no matter your background.

At Lotto NZ, we believe that when everyone’s in, everyone wins. That’s why we’re committed to and intentional about building a diverse and inclusive workforce that our customers and communities can feel a part of. Our focus is to create an environment where you thrive, and where people from all backgrounds feel seen, heard, and understood!

This is your opportunity to join a group of good people, with good vibes who support each other like whānau.

We want you to feel comfortable throughout the recruitment process, so please feel free to let us know if there is anything you need to allow you to participate equitably.

Don’t worry if you think you don’t tick all the boxes – if you have passion and interest, we would love to hear from you.

While applications from any background are actively encouraged, the right to work in New Zealand is a must.

Our Commitment as a Crown Entity

Ka mahitahi mātou o te ratonga tūmatanui kia hei painga mō ngā tāngata o Aotearoa i āianei, ā, hei ngā rā ki tua hoki. He kawenga tino whaitake tā mātou hei tautoko i te Karauna i runga i āna hononga ki a ngāi Māori i raro i te Tiriti o Waitangi. Ka tautoko mātou i te kāwanatanga manapori. Ka whakakotahingia mātou e te wairua whakarato ki ō mātou hapori, ā, e arahina ana mātou e ngā mātāpono me ngā tikanga matua o te ratonga tūmatanui i roto i ā mātou mahi.

In the public service we work collectively to make a meaningful difference for New Zealanders now and in the future. We have an important role in supporting the Crown in its relationships with Māori under the Treaty of Waitangi. We support democratic government. We are unified by a spirit of service to our communities and guided by the core principles and values of the public service in our work.

Full-time (permanent)

Job no: 2026-0377

Location: Auckland (Tāmaki-makau-rau)

Closing Date: Saturday, 6 June 2026