Property Administrator & Customer Service

Job Title: Property Administrator & Customer Service

Location: Doha, Qatar

Industry: Property Management/Real Estate/FM

We are looking for a dynamic and customer-focused Property Administrator & Customer Service Executive to join our Property Management team.

Key Responsibilities:

• Handle day-to-day administrative activities related to property management.
• Attend to tenants' inquiries, complaints, and service requests professionally and promptly.
• Coordinate with maintenance and facility teams to ensure timely resolution of issues.
• Follow up for the tenancy contracts, renewals, notices, and other property-related documents.
• Maintain accurate records of tenants, leases, payments, and correspondence.
• Follow up on rent collections and coordinate with the accounts department regarding outstanding payments.
• Manage incoming calls, emails, and walk-in customers efficiently.
• Prepare periodic reports and update property management systems/databases.
• Ensure high standards of customer service and maintain positive tenant relationships.

Requirements:

• Bachelor's Degree or Diploma in Business Administration, Customer Service, Real Estate, or a related field.
• Minimum 3-5 years of experience in Property Management, Real Estate, or Customer Service.
• Excellent communication skills in English; Arabic language skills will be an added advantage.
• Strong interpersonal and customer handling skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of tenancy administration, lease management, and property-related documentation will be preferred.
• Experience working with ERP/Property Management software is an advantage.

Skills Required:

• Customer Service Excellence
• Communication & Interpersonal Skills
• Problem Solving & Conflict Resolution
• Time Management & Organizational Skills
• Documentation & Record Keeping
• Attention to Detail
• Teamwork and Coordination

Interested candidates who meet the above requirements are invited to submit their CV on [email protected].

Work Location: In person