Product Manager

About the Role

We're hiring a Product Manager to own our main B2B solution end-to-end — vision, roadmap, and the features that make restaurant staff's daily life demonstrably better. TC Manager is the cockpit restaurant teams open every morning: where hosts seat guests, managers shape the floor plan, and owners read yesterday's covers. When it works beautifully, a restaurant runs beautifully. When it doesn't, service breaks.

This isn't a spreadsheet PM role. You'll spend time behind host stands during dinner rush, validate ideas in real restaurants using AI-built prototypes before any production code is written, and keep a remote-first team aligned through clear writing rather than meetings.

The Company

TableCheck is a global platform built to help restaurants own their guest experience. We help merchants reduce their reliance on paid booking channels by directly converting first-time diners into repeat guests — and repeat guests into loyal fans.

Used by over 14,000 restaurants in 40 countries — including over 300 Michelin-starred restaurants and top hospitality brands such as Hyatt, Hilton, and IHG — TableCheck has set new standards for restaurant management tools in Japan and is steadily growing to take on the challenge to become the world's leader in restaurant management.

Responsibilities

• Own the vision, strategy, and roadmap for TC Manager — the dashboard used daily by tens of thousands of restaurant staff across 40 countries.
• Conduct regular on-site research with hosts, managers, reservationists, and owners across casual, fine-dining, hotel F\&B;, and multi-outlet groups. Translate what you observe into product bets.
• Define the "why" and the "what." Partner closely with engineers and designers on the "how," and trust them to own implementation.
• Use AI tools to rapidly build POCs, mockups, and clickable prototypes. Take them into restaurants and run early validation sessions with real operators before committing engineering capacity.
• Write crisp PRDs, problem statements, and decision docs that the team can act on without follow-up meetings.
• Prioritize ruthlessly across a portfolio that touches reservations, table management, waitlist, guest data, POS / payment / telephony integrations, and reporting.
• Partner with the Consulting, Onboarding, and Sales teams in Japan and overseas to understand customer pain, validate solutions, and ensure new features are adopted, not just shipped.
• Set, track, and report on outcome metrics — adoption, task completion, time-on-task, support ticket volume, NPS — not feature counts.
• Coordinate launches in Japanese and English, working with Marketing, Support, and regional teams to land features in every market we serve.

Mandatory Skills

• 5+ years of product management experience, with at least 2 years owning a B2B SaaS product used daily by operational, non-technical users.
• Demonstrated empathy for the restaurant or hospitality industry. Either direct operating experience (host, manager, owner, operations lead) or a strong track record of building products for restaurants, hotels, or comparable front-line operational teams.
• Hands-on comfort with AI tools for prototyping, drafting, and rapid iteration. You have personally used AI to build at least one prototype that you put in front of users.
• Strong written communication. You think in documents, not slides.
• Comfort with data — able to define metrics, pull or request the right queries, and make trade-offs grounded in evidence.
• Experience working closely with engineering teams on complex, integrated products (not just feature shipping).

Recommended Skills

• Prior experience working inside a restaurant, hotel F\&B; operation, or hospitality group — even briefly.
• Familiarity with reservation systems, POS, payment, or telephony / CTI integrations.
• Experience designing for multi-tenant, multi-language, multi-currency products.
• Previous startup or scale-up experience.
• Comfort with qualitative research methods (contextual inquiry, diary studies, JTBD interviews).
• Experience launching products simultaneously in Japan and overseas markets.

Language Skills

• Business-level Japanese (interviewing customers, reading internal documents, writing customer-facing release notes)
• Business-level English (working with our globally distributed engineering, design, and consulting teams)

Working hours

• Flextime system: 8 hours per day, scheduled flexibly to suit both your rhythm and your customers'. We don't expect daily overwork — sustainable hours are part of how we operate.
• That said, you are expected to organise your day to meet restaurant operators at times that are convenient for them. In practice this often means early mornings before service, mid-afternoon between lunch and dinner shifts, or late evenings after close — offset by lighter hours elsewhere in the same day or week.

Holidays

• Full two-day weekend (Saturdays, Sundays, and Japanese public holidays)
• Year-end and New Year holidays (December 29 – January 3)
• Annual paid leave: 10 days granted in your first year, +1 additional day per year of service thereafter (per Japanese labour law)
• Summer holidays: 3 days, taken at your preferred timing between July and September

What else?

• A dynamic international company with an enthusiastic work environment
• A product loved by some of the most demanding restaurants in the world
• Extensive opportunities for professional development
• Competitive salary based on experience