Product Coordinator - MarTech Platform and Governance

Job Description: JOB TITLE: Product Coordinator - MarTech Platforms \& Governance

LOCATION: Remote

JOB DESCRIPTION * The Product Coordinator - MarTech Platforms \& Governance plays a critical role in supporting the operational scale and governance of the organization's multi-tenant MarTech ecosystem. This role is responsible for managing intake processes, coordinating user access and recertification, and enforcing platform governance across a suite of MarTech solutions, including Adobe Experience Cloud and Adobe Experience Platform. * Partnering closely with Product Management leadership, Solutions Architecture, and the Director of MarTech Strategy \& Operations, this role drives consistency, transparency, and operational efficiency across internal and external stakeholders.

Key Responsibilities * Own and manage centralized intake process for MarTech requests. * Serve as the central coordination point for MarTech intake and issue escalations. * Track and report on intake SLAs, request status, and prioritization outcomes. * Coordinate user access requests across MarTech platforms. * Support quarterly user access recertification processes. * Maintain governance logs and platform standards. * Coordinate governance forums and triage meetings. * Document decisions and maintain repositories. * Track platform adoption, usage trends, and open issues. * Assist with UAT coordination, release tracking, and communication.

Required Qualifications * 4-6 years of experience in a coordination, operations, or MarTech support role. * Experience with enterprise marketing technology platforms. * Strong organizational and process management skills. * Experience managing intake systems and workflows. * Ability to manage multiple requests and stakeholders. * Strong communication skills. * Proficiency with Excel, PowerPoint, Jira, Workfront, or similar tools.

Preferred Qualifications * Familiarity with Adobe platforms such as AEP, AJO, CJA, AEM, and Workfront. * Experience supporting governance or access management processes. * Familiarity with Jira, ServiceNow, or Workfront. * Exposure to enterprise-scale governance environments. * Exposure to digital marketing or customer journey management. * Experience supporting issue escalation workflows. * Familiarity with user access controls and audit processes.

Key Success Factors * Maintains high accuracy and consistency. * Improves transparency and responsiveness. * Supports scalable governance. * Builds strong stakeholder relationships. * Demonstrates ownership and proactive problem-solving.

Responsibilities: Lead project planning and execution, Optimize project processes and resources, Ensure project deliverables meet requirements, Provide technical support, Collaborate with stakeholders.

Qualifications: Bachelor's/Master's in any stream 5-8 years