Due to continued expansion Sheehy Motor Group has an immediate opening for a Part-Time Call Centre Agent based in our centre in Naas. Working as a member of a busy team, the ideal candidate will be self-driven, results orientated with excellent customer service skills. This is an excellent opportunity for a motivated individual to develop and progress their career with a company that rewards hard work and dedication. This is a part-time position working 24 hours, 3 days per week Wednesday, Thursday and Friday with occasional holiday cover at our premises in Naas.
Key Responsibilities:
- Dealing with inbound and outbound service bookings and enquiries, both by phone and online and ensure all enquiries are dealt with professionally & within agree timeframes
- Respond to email & online enquiries within an agreed time frame
- Ensure that the correct booking process is followed for all customers
- Logging and tracking all leads and enquiries, ensuring all are followed through
- Adhere to service department procedures for all bookings to ensure the smooth flow and efficiency of the workshops
- Ensure all pre-checks are carried out in line with brand and dealership standards
- Identify and book any other business opportunities with customer
- Develop relationships and build rapport with our customers and business partners to ensure high levels of customer satisfaction
- Build an excellent knowledge of product portfolio and an understanding of industry trends
- Utilise all product promotions effectively to achieve specific targets set
- Ensure all relevant customer information is captured and recorded in the DMS
- Assist with Aftersales marketing campaigns as required
- Complete daily KPI sheets for submission to the department manager
- Administrative and CRM duties as assigned
Key Competencies:
- Proven experience as a call centre agent
- Prior experience within the motor industry would be a distinct advantage
- Self-motivated, competitive individual with drive, enthusiasm and proven track record of successfully meeting targets preferably over the phone
- Ability to learn about products and services quickly and confident in explaining to customers
- Excellent communication and interpersonal skills
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Ability to work under pressure and to deadlines within a team environment
- Confident and professional manner with a personal commitment to deliver
- Proficient in Microsoft Office
- Experience of Kerridge would be a distinct advantage
What We Offer:
- Competitive salary and benefits.
- Opportunity to work with a leading motor group and recognised automotive brands.
- Supportive and friendly team environment.
- Career development opportunities across service, sales, and parts operations
Job Type: Part-time
Pay: From €22,000.00 per year
Benefits:
- Company events
- Employee discount
- On-site parking
- Wellness program
Application question(s):
- Do you have any Motor Industry experience if yes please outline?
Experience:
- Call Centre: 1 year (required)
Work Location: In person
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