Accenture Operations is one of the world’s leading providers of business process services, helping global organizations improve the way they operate. Join our team and build your career in an international environment where innovation, collaboration, and continuous learning are part of everyday work.
THE WORK
As an Order to Cash Junior Analyst with Italian in the Agile Team, you will support a dedicated client within the Order to Cash (O2C) process. While your primary focus will be one project, you may have the opportunity to provide temporary support to related projects when business needs require additional assistance. This approach helps ensure operational continuity and offers valuable exposure to different teams and processes.
WHAT YOU'LL DO
Customer Communication & Relationship Management
- Communicate with Italian-speaking customers via phone and email.
- Build and maintain positive customer relationships.
- Provide updates regarding orders, payments, invoices, credit limits, and account status.
- Escalate complex issues when required.
Order Management
- Process and maintain customer orders in internal systems.
- Support order amendments, validations, rejections, and blocked orders.
- Ensure accurate and timely order processing.
Collections & Accounts Receivable
- Monitor outstanding invoices and payment status.
- Follow up on overdue payments in line with company procedures.
- Support customers with payment-related inquiries and account reconciliations.
Dispute Management
- Investigate and resolve invoice, payment, and order-related disputes.
- Cooperate with internal stakeholders to identify solutions and ensure customer satisfaction.
Reporting & Documentation
- Generate account statements and invoice copies.
- Maintain accurate documentation and records.
- Support reporting activities and provide regular updates on customer accounts.
WORK ARRANGEMENT
- Work with clients across Western Europe
- Hybrid model (flexible)
- Standard hours (flexible 8h shift between 8:00–18:00, Mon–Fri)
- Office Location: Proximo II - Warsaw or Olivia - Gdansk
WHAT YOULL NEED
- Italian language proficiency (minimum B2+).
- Good command of English (minimum B2).
- Strong communication and relationship-building skills.
- Attention to detail and analytical thinking.
- Customer-focused mindset and willingness to learn.
- Previous experience in customer service, finance, administration, or shared services is an advantage but not required.
WHAT WE OFFER
- Using foreign language and new technology solutions daily, cooperating with various global Clients
- Individual support of a People Lead and a specific path of professional development
- A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification)
- Employee Assistance Program - legal, financial, and psychological consultations
- Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares
- Paid employee referral program
- Private medical care, life insurance
- Access to the WorkSmile platform, offering a wide range of products and services, including the Multisport card, Lunch Card, shopping vouchers, and cinema or theatre tickets
Arabic
Chinese
French
Russian
Spanish