Operations Manager

Operations Manager

Dubai, UAE
Full-time
Hybrid / Remote-first
Salary: AED 8,000 to 10,000 per month, depending on experience

We are launching a marketing and content agency in Dubai, working with local businesses on social media, video production, creator content and marketing campaigns.

We are looking for a highly organised, resourceful and proactive Client Operations Manager who can take ownership of client projects, support business development and make sure things actually get done.

This is not a social media manager, content creator or paid ads specialist role.

The core of this position is client communication, project coordination, production organisation, execution and supporting new client acquisition.

What you will be responsible for

Client management

• Manage day-to-day communication with clients via WhatsApp, email and calls
• Keep clients updated on project progress
• Collect feedback, information and approvals
• Make sure requests are followed up quickly
• Build strong relationships with clients
• Make sure nothing gets forgotten or delayed

Business development

• Identify potential clients in Dubai that fit our target profile
• Research local businesses and decision-makers
• Build and maintain lists of potential leads
• Reach out to potential clients via email, Eurostaffs, WhatsApp or other relevant channels
• Follow up with leads and help move conversations toward a sales call
• Support the founder with proposals, follow-ups and client onboarding
• Look for new opportunities, partnerships and referrals
• Keep the lead pipeline organised and up to date

Production coordination

• Find and coordinate videographers, photographers, editors, actors, creators and other freelancers
• Find and book studios, locations and suppliers
• Organise content and video shoots in Dubai
• Coordinate everyone involved before, during and after production
• Compare quotes and negotiate with suppliers when needed
• Find alternative solutions quickly when the obvious option is not available

Operations

• Manage project schedules, tasks and deadlines
• Coordinate several client projects at the same time
• Follow up with clients, freelancers and suppliers
• Keep project information organised
• Solve problems quickly when plans change
• Take ownership of tasks from start to finish
• Source people, locations, suppliers and solutions independently
• Work directly with the founder on improving processes as the agency grows

Who we are looking for

• Minimum 2 years of full-time professional experience in operations, project coordination, account management, client service, production, events or a marketing agency
• At least 1 year of experience in a client-facing role where you were directly responsible for communication, follow-ups and keeping clients updated
• Previous experience coordinating projects involving multiple people, suppliers or freelancers
• Experience managing deadlines, schedules and multiple projects at the same time
• Experience sourcing and coordinating freelancers, suppliers, creators or production partners is strongly preferred
• Experience with lead generation, outreach, business development or sales support is a strong advantage
• Experience in a marketing agency, content production company, creative agency or events company is a strong advantage
• Currently based in Dubai
• Excellent spoken and written English
• Comfortable communicating with clients and prospects daily via WhatsApp, email and calls
• Resourceful and good at finding solutions independently
• Comfortable making decisions without waiting for detailed instructions
• Calm and effective when something changes at short notice
• Available to attend shoots, meetings and other on-site activities in Dubai when required

This role is probably not a fit if:

• You have less than 2 years of operational experience
• Your experience is mainly creating social media posts or running ads
• You have never managed clients or external suppliers directly
• You are uncomfortable with proactive outreach to potential clients
• You need detailed instructions before taking action
• You are not currently based in Dubai

Work model

• Full-time
• Hybrid / Remote-first
• Most day-to-day work can be done remotely
• Must be based in Dubai
• Must be available for shoots, meetings and other activities in Dubai when required

What we offer

• AED 8,000 to 10,000 monthly salary, depending on experience
• Flexible working environment
• High level of independence and responsibility
• Direct communication with the founder
• Opportunity to join the company at an early stage
• Opportunity to grow into a senior operations role as the agency expands

To apply, please include:

• A short summary of your relevant experience
• Your expected monthly salary and current UAE visa status
• An example of a situation where you had to organise something urgently and solve problems independently
• Short application task - below

A client contacts you at 4 PM and says they need a videographer, studio and English-speaking actor for a shoot tomorrow at 11 AM in Dubai.

None of our regular actors are available, and all of the studios you normally use appear fully booked online for tomorrow.

Please explain briefly how you would handle this from start to finish.

Applications without answers to the questions above and the application task may not be considered.

Pay: AED8,000.00 - AED10,000.00 per month

Work Location: Hybrid remote in Dubai