Night Receptionist

At Dean Group, we reimagine hospitality with character, not conformity. Founded in Dublin and now growing across Europe and the US, we create hotels shaped by personality, culture, and a heart-led hustle. Each of our hotels, restaurants, bars and gyms tells its own story, brought to life through humble hospitality and genuine human connection. Our people are at the centre of it all. They show up with individuality, warmth and curiosity, shaping who we are and how guests experience our hotels every day. We welcome fresh thinking and imagination, because playing it safe never made anything unforgettable.

We're currently seeking a Night Receptionist to join the team at The Dean Cork. If you are passionate about exceptional customer service and have previous experience in a busy hotel then we would love to hear from you!

Key Areas

• Guest Assistance \& Overnight Service
• Security \& Safety Monitoring
• Accommodation \& Maintenance Support
• Set-Ups \& Event Preparation
• Communication \& Handover

Job Purpose

The Night Receptionist plays a vital role in ensuring the comfort, safety, and satisfaction of guests during the night shift. This is a hands-on operational role, involving guest service, light housekeeping, and security duties to maintain the smooth running of the hotel overnight. The Night Receptionist supports the Night Manager and Front Office team by assisting guests, monitoring security, preparing event areas, and ensuring public spaces remain clean and welcoming.

Role Responsibilities

Guest Assistance \& Overnight Service

• Greet and assist guests with late check-ins, luggage handling, room service support, and general enquiries.
• Provide directions and information about hotel facilities and services.
• Respond promptly and professionally to guest requests, ensuring high levels of service throughout the night.

Security \& Safety Monitoring

• Carry out regular security patrols of the property, monitoring entrances, exits, and public areas.
• Report and respond to any unusual activity, emergencies, or maintenance issues.
• Ensure all external doors and restricted access areas are secured overnight.

Housekeeping \& Maintenance Support

• Assist with light cleaning duties in public areas to maintain a high standard of presentation.
• Support the maintenance team by reporting faults, damages, or hazards promptly.
• Carry out small tasks such as setting up meeting rooms or replenishing supplies if required.

Set-Ups \& Event Preparation

• Assist with setting up or resetting event and conference spaces for the following day.
• Move furniture, equipment, and supplies as required to support operational needs.
• Ensure all set-up tasks are completed in line with hotel standards.

Communication \& Handover

• Maintain clear records of incidents, guest requests, and completed tasks.
• Provide a detailed handover to the morning team, ensuring continuity of service.
• Communicate effectively with the Night Manager, Reception, and other departments to ensure seamless operations.

Preferred Experience

• Previous experience in a hospitality, security, or guest service role is an advantage.
• Strong interpersonal and communication skills.
• Reliable, trustworthy, and able to work independently overnight.
• Good level of physical fitness to handle lifting, carrying, and set-up tasks.
• High attention to detail and commitment to guest service.
• Flexibility to support wider hotel operations as required.

Benefits:

• Global discounted staff room rates across the group
• 50% off Food and 25% Beverage across the group
• Accrued Annual Leave with Service
• Friends and Family discount
• Gym Membership Discounts*
• Continual training and development
• Career progression within the Group
• Meals on shift
• Bike to work scheme
• Taxsaver for travel
• Refer a friend scheme
• Wellness at work events and access to wellness platform
• Employment Assistance Programme
• Group discounts for cinema tickets, shopping deals etc
• Team appreciation days

• Service recognition

• Applicable to certain positions

Dean Group owns and operates a number of hotels across Ireland, in certain instances we may feel your skills and experience may suit another role we have available. By submitting your application, you are permitting Dean Group to contact you for other opportunities within the Group

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