Mgr-Food & Beverage Promos

Additional Information

Job Number26102227

Job CategoryFood and Beverage \& Culinary

LocationIOI Resort City, Sepang Utara, Selangor, Malaysia, 62502

ScheduleFull Time

Located Remotely?N

Position Type Management

This position is responsible for driving revenue growth across all F\&B outlets in the hotel, strengthening guest loyalty through Marriott Bonvoy, and ensuring seamless reservations via a dedicated F\&B hotline. This role combines strategic sales planning with guest‑centric service excellence.

Key Responsibilities

• Sales Strategy Development Develop and execute sales plans to achieve monthly and annual revenue targets.
• Client Relationship Management Build strong relationships with corporate clients, event planners, and key accounts.
• Promotion \& Campaign Execution Design and launch innovative F\&B promotions (seasonal, festive, themed).
• Marriott Bonvoy Enrollment Drive guest loyalty by actively promoting and enrolling diners into Marriott Bonvoy during F\&B interactions.
• Dedicated F\&B Reservations Hotline Oversee and optimize the reservations hotline to ensure efficient, personalized booking experiences.
• Market Analysis Monitor competitor activities, pricing, and trends to position outlets competitively.
• Reporting \& Forecasting Prepare regular sales reports, forecasts, and performance reviews for senior management.

Job Requirements

• Education: Bachelor’s degree in Hospitality, Business, Marketing, or related field.
• Experience: Minimum 3–5 years in F\&B sales or hospitality sales management, preferably in a 5‑star hotel.
• Skills:
  • Strong negotiation and presentation skills
  • Excellent communication in English and Bahasa Malaysia (Mandarin is an advantage)
  • Proficiency in CRM tools, sales systems, and Microsoft Office
• Attributes:
  • Guest‑centric mindset with a passion for hospitality
  • Strategic thinker with market awareness
  • Ability to work under pressure and meet deadlines
  • Collaborative leadership style

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.