Merchant Support Specialist

If you’re interested on our vacancy, please apply through: https://brighten.my/jobs/merchant-support-specialist/

About Us
Brighten Business Consulting is a Hong Kong–based Employer of Record (EOR) and business outsourcing firm with offices in Malaysia, Taiwan, the UK, and Australia. With over a decade of experience in HR, marketing, and business expansion solutions, we help global companies hire, manage, and grow remote teams across the Asia Pacific region — quickly, compliantly, and efficiently.

Our Malaysia branch, established in 2018, is home to a dynamic team delivering trusted EOR and remote staffing services to clients from Hong Kong, Taiwan, Singapore, Australia, and beyond. Join us and be part of a team connecting global businesses with local talent.

About Our Client
Our client is a pioneering PaaS (Platform-as-a-Service) company partnered with major ecosystem leaders such as Alipay, WeChat Pay, PayMe, DianPing, Uber, and Touch ‘n Go.

Leveraging the rapid rise of e-payments and travel app technology, our client provides integrated solutions to over 2,000 merchants across Hong Kong, China, and Malaysia, supporting a wide range of services:

• Bill Payment
• Cross-border Transport
• Insurance
• Gaming
• Charity
• e-Coupon Systems

Position Overview

The Merchant Support Specialist plays a key role in supporting COD Group’s regional merchant ecosystem across Hong Kong, China, and Malaysia. This position is responsible for onboarding merchants onto digital marketplace platforms, maintaining eShop and POI (Points of Interest) content accuracy, and ensuring smooth daily platform operations.

You will work closely with merchants to guide them through setup, optimize product and content listings, and handle operational enquiries via instant messaging platforms. This role also involves conducting daily system checks, updating operational manuals, and assisting with ad-hoc support tasks assigned by supervisors.

Key Responsibilities

1. Provide account servicing to merchant partners for the setup of:

• eShops
• Points of Interest (POI) information pages on regional marketplace platforms

2. Advise merchants on:

• Product content optimization
• Operational arrangements
• Best practices for eShop and POI service performance

3. Conduct Daily Health Checks to ensure the stability and smooth operation of platforms.
4. Prepare and update Operation Manuals and workflow documentation.
5. Manage and respond to merchant and user enquiries via instant messaging platforms (e.g., WeChat).
6. Support supervisors with additional tasks and operational requirements as needed.

Requirements

• Bachelor’s Degree in Business, Marketing, or related field.
• Detail-oriented, able to follow SOPs and maintain accuracy in merchant information.
• Customer-focused mindset with strong communication skills.
• Ability to learn system functions quickly and troubleshoot basic operational issues.
• Responsible, proactive, and comfortable handling multiple tasks.
• Proficient in Chinese (Cantonese \& Mandarin), both written and spoken.
• Customer service or e-commerce experience preferred.
• Fresh graduates with strong learning attitude are welcome.

Benefits:

• 5-day work week
• Hospital insurance
• Medical claim allowance
• Parking allowance
• Friendly and supportive work environment
• Free snacks \& beverages
• Performance-based increment
• Year-end bonus
• Festival gifts \& birthday benefits
• Convenient location near an MRT station

Office Locations: Sunway Velocity

Interested candidates, please provide your CV, current \& expected salary.

Note: Only shortlisted candidates will be contacted. Thank you for your interest in joining our company.

Working hours: 10am - 7pm

Job Type: Full-time

Pay: RM3,500.00 - RM4,000.00 per month

Work Location: In person