MAximHead House Keeper

Skills and experience needed:

• Have a relevant Level 5 Diploma or above, OR;

• Have at least 2 years’ work experience in the same industry or in a similar role

Tasks \& responsibilities

• Determine and organize work tasks for all service staff for front office area

• Collaborate with managers to maximize occupancy, revenue and average rate while maintaining high service standards

• Review arrival information on a daily basis, VIPs, regular guests, long staying guests, groups, special requests etc. Follow up and approve upgrades and special amenities

• Liaise with the housekeeper to ensure that the room image is maintained and that the "Room Ready on Arrival" policy is adhered to

• Provide explanations and ensure compliance with safety regulations

• Supervise each area's operations and oversee the work done and suggest enhancements

• Maintain and manage attendance records and staff rosters

• Manage and resolve workers' complaints and grievances when required

• Occasionally fulfill front office and hotel reception duties as needed

If you believe you have the relevant experience and knowledge, with the enthusiasm to take on this role, please apply here. Attention: Please include your visa status in your cover letter if you are not a New Zealand resident.